Waitrose Online Shopping

J3nesis

So we use Waitrose online shopping every fortnight for our big shop as we had such horrible service from Tesco. In the last order we got from Waitrose were two bags' worth of items we didn't order, including some green beans, broccoli and kitchen paper rolls (they must have been from someone else's order on the same lorry). I telephoned customer service immediately and got through to someone straight away even though it was an 0800 number, no waiting in a queue or anything.

I was profusely thanked for my honesty, which was nice. I offered to cycle round to the store and return the items, and was told that they couldn't legally re-sell them now so we could keep them at no charge (was surprised to hear that about the kitchen roll but they probably didn't want to go to the trouble of picking up one or two items).

To put the icing on the cake, this morning we got a £10 Waitrose/John Lewis voucher and a nice letter thanking us for our honesty and apologising for the inconvenience (of having to eat green beans? ). It was a very nice surprise and we'll probably buy a piece of beef or something we couldn't normally afford and have a nice roast dinner at the weekend!

This service is also comparable to an incident a few months ago: I'd asked for a delivery between 9am and 10am. I got a phone call at 9:10ish, branch manager profusely apologising but delivery driver wouldn't be with us til about 11 due to staff shortages. (When the same thing happened with Tesco, we didn't hear a peep.) The delivery turned up at 10:45, and the manager had included a free bottle of wine as an apology - and he'd chosen one that we'd ordered twice before so he knew we'd like it :T

Nirvana9

Wow, that is good service. Especially the thought about which wine to pick. Amazing.

fluffnutter

That's Waitrose for you

Fuzzy_Duck

That's fab customer service! ... I really wish Waitrose delivered to my area

Alizarin

Wow, that is impressive service :T. I think I'm going to check if they deliver to my area before I place my next online food order.

J3nesis

Nirvana9 wrote: »

Wow, that is good service. Especially the thought about which wine to pick. Amazing.

I assume his thought process was "must give them gift to keep them as customers. Don't want to offend them if they don't drink. Let's go through past order history!... Woohoo they like a £6 bottle of Spanish red! Let's give them another one" Not sure what we'd have got if we hadn't ordered wine before

So it wasn't a pricey gift but it was very good customer service rest assured we'll keep shopping with them!

If you're intending to order with them, bear in mind that although delivery is free they only deliver if you order over £50. We use them twice a month at about £60-80 a pop. Same price as Tesco, the food is MUCH nicer and their "Essentials" value range is actually really good and great value.

tommyknocker

J3nesis wrote: »

So we use Waitrose online shopping every fortnight for our big shop as we had such horrible service from Tesco. In the last order we got from Waitrose were two bags' worth of items we didn't order, including some green beans, broccoli and kitchen paper rolls (they must have been from someone else's order on the same lorry). I telephoned customer service immediately and got through to someone straight away even though it was an 0800 number, no waiting in a queue or anything.

I was profusely thanked for my honesty, which was nice. I offered to cycle round to the store and return the items, and was told that they couldn't legally re-sell them now so we could keep them at no charge (was surprised to hear that about the kitchen roll but they probably didn't want to go to the trouble of picking up one or two items).

To put the icing on the cake, this morning we got a £10 Waitrose/John Lewis voucher and a nice letter thanking us for our honesty and apologising for the inconvenience (of having to eat green beans? ). It was a very nice surprise and we'll probably buy a piece of beef or something we couldn't normally afford and have a nice roast dinner at the weekend!

This service is also comparable to an incident a few months ago: I'd asked for a delivery between 9am and 10am. I got a phone call at 9:10ish, branch manager profusely apologising but delivery driver wouldn't be with us til about 11 due to staff shortages. (When the same thing happened with Tesco, we didn't hear a peep.) The delivery turned up at 10:45, and the manager had included a free bottle of wine as an apology - and he'd chosen one that we'd ordered twice before so he knew we'd like it :T

You can't afford to buy beef, but you can afford to shop at Waitrose :rotfl:

saintjammyswine

If you have the 'normal' branded stuff its no more expensive than the other major supermarkets. Its the higher end products that they dont stock that give it the reputation you seem to be eluding at.

J3nesis

tommyknocker wrote: »

You can't afford to buy beef, but you can afford to shop at Waitrose :rotfl:

A piece of good roasting beef is £10-£15, which would give us 1 main meal and 1 lunch/light meal (beef shrinks a lot in the oven when roasted). On our £175 per month household budget that's too much. We normally have a roast chicken, costs £5 for the bird and we get 2-3 meals worth of leftovers, once a month.

saintjammyswine wrote: »

If you have the 'normal' branded stuff its no more expensive than the other major supermarkets. Its the higher end products that they dont stock that give it the reputation you seem to be eluding at.

That's why we shop there. We don't spend any more than we did when we got Tesco online shopping and we think the Waitrose own-brand food is nicer (plus their "essentials" range has every cleaning and houshold product you could want, at economy prices) - and the customer service is better too. Free delivery as well.

We don't buy the quail's eggs and caviar. I go to Harrod's Food Hall to buy that :rotfl:

saintjammyswine

Exactly, I can slum it in Waitrose when the Harrods food hall is simply to busy!

Ahem, more like Lidl for me!!!

tommyknocker

J3nesis wrote: »

A piece of good roasting beef is £10-£15 . . . . . . . .


That's why we shop there. We don't spend any more than we did when we got Tesco online shopping . . . . . .

You would get a piece of prime topside of the same weight in any butchers or other supermarket, for your £10-£15 spent on a 'roasting' joint in Waitrose . . . or the same weight roasting joint for much cheaper.

As for not spending any more in Waitrose than Tesco - don't make me laugh. What planet are you on? Very, very few items are a comparable price. I could write a massive list of hundreds of 'essentials' that are extortionately priced at Waitrose (for example, butter, cheese, bin liners, black bags, shampoo, etc), but what's the point. You carry on shopping at Waitrose wasting your hard earned, my friend.