BT landline BILL

sparklyshoe

I am not ranting at anybody i am upset how harsh you all are there is no need to be nasty, i am not stupid so please dont treat me like that, it was not a case of fogetting to pay the bill they have failed to send it twice now.

vuvuzela

sparklyshoe wrote: »

I am not ranting at anybody i am upset how harsh you all are there is no need to be nasty, i am not stupid so please dont treat me like that, it was not a case of fogetting to pay the bill they have failed to send it twice now.

No-one was nasty. If pcombo had been around, you would have had some proper personal abuse directed at you, but on the whole, I think people were just staggered that you knew a bill was due but spent the money anyway as you didn't receive one then thought you might be let off paying because a bill didn't arrive.

sparklyshoe

it honestly isnt a case of being let off i will pay it ( just havent got the money right now), i was asking for ideas how how should i approach them about it, should i ask for more time to pay etc? what where my rights as a customer with not being informed with the bill.

giraffe69

You didn't get a bill: Not your fault
You asked them for a bill and not to restrict your service. They agreed.
Once your bill eventually arrives can you pay it? If you say you have spent the money on birthday presents etc then I don't see you can be surprised if BT view to restrict your service until you do pay.
Even if you can't/don't choose to DD you can surely put a reminder on your computer to pop up at the right time.
In the end however nasty you think others are being you have to take some responsibility for the cost of the service you have used.
The point that most here can't understand is how you would have paid the bill if it had arrived on time and you can't pay it now. If you get billed quarterly(assuming BT don't muck it up) then you put aside something each month then no shocks/surprises.

[Deleted User]

Hi,

well just to pre-warn you, prepare yourself for another bill in about 3 months time, about beginning of February, so start putting a bit away after New Year.

fluffnutter

sparklyshoe wrote: »

well thankyou all for making a bad day worse, my husband has bipolar and is bankrupt due to this,(my husband does his best to go to work to support our family even when he is depressed, he could easily give up work and live on benfits but he has pride), due to that fact so no we cant set up direct debits, husband gets paid at the end of the month and because of no bill we didnt put the money aside(was i not ment to get my children shoes or birthday present), only knew it was due to drop on mat around 5th when i phoned them. we all dont live in a plastic fantastic world. Feel like ive been thrown to the wolves with all those unhelpful comments. Now on the verge of tears so thank you very much. Everything and event in life is not black or white, and im sorry i dont fit in your perfect ideas/ways.

I'm sorry that you feel so upset and your husband's illness must make things very difficult for you. However, if you can't set up DDs (are you sure you can't? If you have a bank account you should be able to despite being declared bankrupt) then this is pertinent information and worth mentioning in your first post.

If you don't give people all the information, then they won't be able to help you, and might even jump to conclusions that you find upsetting.

fluffnutter

sparklyshoe wrote: »

I am not ranting at anybody i am upset how harsh you all are there is no need to be nasty, i am not stupid so please dont treat me like that, it was not a case of fogetting to pay the bill they have failed to send it twice now.

We understand that they've made a mistake. But surely you know that payments are required regularly? I assume you pay quarterly. In which case you must have known a payment was due despite the bill failing to arrive.

unholyangel

sparklyshoe wrote: »

it honestly isnt a case of being let off i will pay it ( just havent got the money right now), i was asking for ideas how how should i approach them about it, should i ask for more time to pay etc? what where my rights as a customer with not being informed with the bill.

We're honestly not getting on at you! (well most of us at least).

It was a genuine question, you were expecting a 2nd bill to come out and you've just admitted you dont have the money to pay for it.......even though you were expecting it to have arrived.....how would you pay for it? You could call them again and explain. You could ask them how much the bill is. You can check with your local post office.

And please dont take this the wrong way but you sound like you're under an awful lot of stress and possibly on the verge of a breakdown if something this trivial is reducing you to tears. Perhaps your hubby isnt the only one suffering from depression? There are people you can talk to. Your GP being one Its not always about medicating. Sometimes it just takes someone to share your troubles with to help reduce that "overwhelmed" feeling. If you speak to your GP they'll be able to advise you on what help is available.

halibut2209

The guys and gals in the relationship forum are also very willing to be a shoulder to cry on

MamaMoo_2

I have bipolar disorder too, and I know how easy it is to ar*e up your finances when you have it.
Obviously, with your hubby being bankrupt, you too know how easy it is for money to get out of hand. Perhaps rather than using it as an excuse, you could do what I did, & both sit down, do an in depth analysis of your incomings and outgoings, and do a strict budget, any leftover money at the end of the week/month, siphon it off into a savings accounts so on months when there are extra payments (eg birthdays or unexpected bills) you will have a cushion
It's not easy, but once you get it on track it's such a relief, trust me.
Also, paying by direct debit is incredibly useful as you'll often get a discount