E-on have no right to increase dd by £20 when I'm only £6 in debit!

Middy

Had my bi-annual statement from E-on today and my bill was £7.72 in debit. Looked at my meter readings and they are different - worked out that I am £5.50-6 in debit

My dd is £35 a month - I only have electric to my property. They want me to pay £55 a month as from Dec's payment! I understand £5 increase but not £20!

In the phone queue to vent my spleen and ask them to make the dd at £38-40!

I want to see some regulations about this.

wildbri

If you have paperless billing you can change it yourself, I find they always set direct debit to high and some times too low. I like you, know what I should be paying so I go into "my account" and change it to what I think I should pay not what some computer thinks would suit their system.

regards bri

Mugget

Might be because if coming out of the summer you are in £6 worth of debt you could come out the winter with alot more! Better prevention rather than cure once its happened

DreamerV

I was thinking what Mugget is suggesting. You should be in a fair bit of credit going into winter, and a bit of debit going into summer and it should even out somewhere as they try to get the amount right to balance it out. Do you know what your kwH usage is over the past year? Can you work it out from bills? And then times the usage by the cost per kwH to work out how much it costs for a whole year? And then add the bit you're in debit by (which is neglible anyhow) and divide the whole lot by 12. That should let you break even again by the end of each year.

allisonw

My dd is £35 a month - I only have electric to my property.

but how much electricity, in kWhs, are you using now?

Probably more than 270 kWs per month if you are using electricity for your heating.

mdhughes03

I have just had the same thought about Scottish Power-I am £123 in credit over Gas and Electricity and they want to increase my payments by £20 per month Thinking about quitting the direct debit system and just putting money aside in my online saver each month and paying a quarterly bill-I seem to have been in credit all year (inc through winter) but my payments are going up!

lilac_lady

£35 per month doesn't seem a lot when electricity is your sole type of energy.

chris1973

How long have you been in the property?, have you actually spent an entire winter period in it to compare that period to the lighter summer use?

I'm guessing you have Electric Heating?. If so, £35/month is a really small amount for a winter period where Electric Heating is concerned, unless you are only in there for a day or two per week?

There was a guy on here the other day, paying £50 DD in an all electric property, who had just had a 'catch up' bill for underpayments dating back to last October, totalling £1200

In a one bedroom property with 3 running storage heaters, I easily used £3.00 a day in mid-winter, mostly from Off Peak Economy 7. Thats roughly £90 / Month assuming nightly use right throughout the month.

grahamc2003

Just to answer the op's title question - Eon certainly do have the right to increase the dd if they have applied the correct calculation to estimate the op's annual cost, since the op will have agreed to that in the supply contract he/she signed or was deemed. In fact, it wouldn't surprise me if rulings by the regulator have made it an obligation on suppliers to set the dd at the level indicated by an approved caluculation.

E.ON_Company_Representative:_Helena

Middy wrote: »

Had my bi-annual statement from E-on today and my bill was £7.72 in debit. Looked at my meter readings and they are different - worked out that I am £5.50-6 in debit

My dd is £35 a month - I only have electric to my property. They want me to pay £55 a month as from Dec's payment! I understand £5 increase but not £20!

In the phone queue to vent my spleen and ask them to make the dd at £38-40!

I want to see some regulations about this.

Hi Middy,

I agree with some of the other posters on this.

The account should be in credit at this time of year, as this will help go towards the larger winter bills.

Electric heating can be costly, so the fact that your account is in debit before the winter and before you will have used much heating means that this really does need to be increased.

As you have said the readings are wrong, I suggest having the account re-billed so everything is up to date and ask for the Direct Debit to be re-calculated based on this.

If the payments remain too low, there will be more debit on the account after the winter.

If you need me to help, just let me know.

Thanks

Helena

Middy

I have used 1.585 kwh of electricity between 26th May and 19th Nov and my water is heated with an ecodan heat source pump.