Faulty TV from Argos - what are my rights?

FOXGLOVE_2

forgotmyname wrote: »

I would be asking what TV they were going to give me whilst it was being repaired.

Is there not something that says you shouldnt be at a loss? No TV for 2 weeks + could
be a nightmare for some.

Since a tv isn't an essential item like a cooker, fridge or washing machine might be, I don't think there's any point in arguing that.

At this point, I'll just be glad to see it back this side of Christmas (the reason I bought it really...)

unholyangel

forgotmyname wrote: »

I would be asking what TV they were going to give me whilst it was being repaired.

Is there not something that says you shouldnt be at a loss? No TV for 2 weeks + could
be a nightmare for some.

No financial loss or significant inconvenience. I dont think missing eastenders/corrie for a few weeks really counts as significant :P

Although by looks of things, OP has a computer so can still watch tv on that bbciplayer, itvplayer, 4od........theres also a site http://tvcatchup.com/
that has some freeview channels too Not ideal but in a pinch it will work.

Zandoni

FOXGLOVE wrote: »

Turns out the guy in the shop said 10-12 days but in reality it's 15-16 business days (not counting weekends) so I'll be waiting until the 19th.

Not too hopeful about getting it back before Christmas.

Good reason to get on to the Head Office again and see if you can get a new one. If no luck ask for a manager of some sort, you may need someone with more power

FOXGLOVE_2

I've already spoken to customer service and told them of the inconsistent information but I guess it happens all the time.

That's what gets me, that you get different service depending on which store you go to. The woman on the phone basically said that if I'd called them and not handed over the tv in store, they'd have done it differently. Having just taken the tv back in a taxi, I wasn't gonna pay to take it back home and possibly be told to take it back again.

Now that it's gone for repair there's not much head office can or are willing to do.

Zandoni

FOXGLOVE wrote: »

I've already spoken to customer service and told them of the inconsistent information but I guess it happens all the time.

That's what gets me, that you get different service depending on which store you go to. The woman on the phone basically said that if I'd called them and not handed over the tv in store, they'd have done it differently. Having just taken the tv back in a taxi, I wasn't gonna pay to take it back home and possibly be told to take it back again.

Now that it's gone for repair there's not much head office can or are willing to do.

Did you ask for a manager?

FOXGLOVE_2

Zandoni wrote: »

Did you ask for a manager?

Yes, I asked in store and when I phoned the first time. The girl on the phone came back and said that she was going to call the store, but cos the tv has already been sent away there's not much they can do now.

Had I known all this I would have stood my ground at the beginning, knowing that other customers get a different outcome.

FOXGLOVE_2

Ok so after speaking to the store again, they offered to contact the repair centre to find out when the tv was due back. The repair centre said it couldn't be repaired so Argos said that would give me a replacement.

Went to pick it up on Monday evening. Got it home, set up all fine, glad to have it back.

Now on Wednesday night, the new tv has the same fault. More lines this time but same problem with the pixels.

I am really at my wits end now. I think this time I will be contacting Sony. What are the chances of me buying two rogue dodgy tvs?

All they will do is replace again, and will the third tv have the same problem?

:mad:

Zandoni

No point in contacting Sony, speak to the store manager and ask for a refund.

If that doesn't work it's phone head office time again, but make sure you speak with someone who has the power to help.

FOXGLOVE_2

Zandoni wrote: »

No point in contacting Sony, speak to the store manager and ask for a refund.

If that doesn't work it's phone head office time again, but make sure you speak with someone who has the power to help.

I contacted Argos customer service and reported the issue with the new tv. Obviously not keen on getting another one of these sets, I said that I'd prefer to get my money back so that I can go elsewhere and buy a different tv. They phoned the store and the store said it would be at the managers discretion whether I got a replacement, a repair or a refund but since 30 days have lapsed, I won't be able to get my money back.

A quick call to consumer direct and they said that the 30 day rule doesn't apply if the item is faulty as under the Sale of Goods Act, the item is not fit for purpose and the retailers remedy to the situation is not satisfactory (new tv has same problem).

She also said that I have up to five years where I am STILL entitled to a refund (maybe partial) for goods that are faulty.

So since a repair is going to be pointless (same fault, same decision to replace). And that I am 'rejecting' the goods within 30 days of receiving a replacement, I should be able to get my money back?

_________________________________

So I have contacted the store again *sigh*

When I asked if I will get a refund once the new set is also proven to be faulty they said "We will only make that decision in store, not over the phone".

I was led to believe first time round that only the repair centre could state that the item was faulty as no one in store is technically trained to make that decision.

Anyway... when I asked hypothetically.... when I return this to the store and you plug it in and see the fault I'm reporting, THEN will you refund my money and let me go buy elsewhere?

"That decision will be made in store..."

After a few minutes of me asking what to expect once they've looked at it, will I be given a refund as per my rights, they can't give me an answer so I frustratedly gave up and ended the call with them.

Consumer Direct have said that I can send a letter by Recorded Delivery to Argos stating that under the Sale Of Goods Act, the items they have provided me are not fit for purpose and I request a refund to my debit card.

I understand that the tv's being faulty is not all Argos' fault and that they don't make the tv's, but they do sell them. Since the replacement is not working properly either and I do not want another one of these sets, I just want my money back so that I can buy another one. Consumer Direct have said that they may offer me a credit note or refund the money onto a giftcard but I do not have to accept this as I have retained proof of purchase so IF I eventually get this, it means I don't have to endure the pretty awful customer service I've experienced with Argos.

I am dreading taking it back to the shop for another stand-off. I don't know whether to write to head office first and then take it back, if someone there makes a decision beforehand. Or do I take it to store and be fobbed off, having to bring it back home and then send the letter?

FOXGLOVE_2

Also, was wondering what to do if they refuse a refund in store? Do I then have to take the tv back home and wait until my letters answered?