Sky charged me for a 'free trial'!!

cazdee

Hi,
i called Sky in August to add one channel to my existing account. At the time they offered me ESPN for free for a 3 month trial. I clarified that it was free, and was told that i had to cancel it in the 2nd month so i wouldn't get charged.

I did so and checked my bill today... they have been charging me 12 a month, one month they charged me twice! I called Sky to complain and they are now telling me I have no notes on my account to say i was given this free trial. I asked them that, considering they record the calls, to go back and play the one from this date back. they said they couldn't do so as it was a different department. I also said I wrote to them in August regarding the hassle of adding another channel to my account (i had to call at least 4 times, each time the previous person had not done anything about it) and they said they had no record of this either.

Any suggestions as to the next course of action, I'm seriously hacked off with this.

cazdee

Note - ended up going through to the cancellation department, got a fellow scot on the phone. Explained what happened... he spoke to his supervisor and they have given me 25% off my sky package for the next 12 months, which recoups more than what I was out of pocket. Result. Wish the sky departments would speak to each other!!