Ummmm really worried Help info on Egg please

Helen42

Hi I feel a bit stupid, we are in a DMP and only found out today that Egg have been sold to Barclays, didnt know this was happening, got a mail today from our DMP company asking for the Barclays reference number as they cant make a payment at the moment. I have been able to log on to the egg card for months now and dont know what all this means, will Barlcays make charges when we havent had any since we have been in DMP will Barclays persue us for money we dont have

really worry please help any advice. info appreciated

January20

Have you tried to ring Egg? To find out what happened to your account? That would be my first step.

Helen42

egg say the account is Barclays now and we should ring them Barclays want a card number we dont have cause we have not had correspondence from egg or barclays regarding this l ike I said didnt even know about this transfer until today am amazed Barclays bought "bad debts" too.

Helen42

Cant believe it just rang Barclays expalined hadnt had any correspondence what so ever chap told me well you should have i said well we havent then on request i gave postcode address etc he then said he would put me through to the relevant team then got ansaphone saying they closed at 8pm how rude it that the chap could have told me this before putting me through. Now I will have to start all this again tomorrow

fermi

There have been quite a few news stories about the transfer from Egg to Barclays.

See the ones in this search link for example.

http://www.moneysavingexpert.com/advanced-search.php?q=egg&searchtype=news

January20

Helen42 wrote: »

Cant believe it just rang Barclays expalined hadnt had any correspondence what so ever chap told me well you should have i said well we havent then on request i gave postcode address etc he then said he would put me through to the relevant team then got ansaphone saying they closed at 8pm how rude it that the chap could have told me this before putting me through. Now I will have to start all this again tomorrow

Don't take it personally. Barclays have really prioritised the customers with active cards, and even some of those have had a shamble of an experience. People like you on a DMP or me (paying off the balance after refusing an interest increase) have been rather forgotten. Ring up again tomorrow but see if you can find the free number on "saynoto0870" or whatever it is called. And do read the threads on the credit card board. It's an enlightening!

Helen42

Just been reading all the threads and the link kindly sent from fermi, and all I can say it what a total disaster people being charged interest when they shouldnt have been seems like loads of people have not been informed in the end the only winner wil be barclays cause there are a lot of people out there that will just accept things and pay....

Will ring tomorrow and see what happens and wont be calling the 0870will look for the free number thank you for the advice xx

elsiepac

Hi Helen,

I'm on a DMP too and have an Egg CC on there. I happened to ring on the day of the changeover which was the first I'd. Heard of it too. I think I've been luckier than you with my experience although it took a couple of tries!

1. Ring 0844 556 0066 (local rate but not from your mobile so call from a landline!) ... I spoke to Karen who said she is there 9-5 Mon-Fri and she was very helpful and provided me with my new account number.
2. Next time I ring, I will use my number for Barclaycard collections (i also have one of them!) And hopefully they'll be able to help me directly now I have my new account number (i tried them first and they couldn't help without it)... best number for them is 01452 828509

Hope that might help a bit?

Oh, they also told me they are honouring all pre-existing agreements that Egg had set.up. I'm guessing they'll have a couple of seething problems but I asked about it when I spoke to Karen and she gave me the info on mine and it did seem as though it had transferred correctly, so fingers crossed!

LC

DS4215

I had a letter at the start of the month telling me about the changeover. I rang Barclay's a week later (without an account number), got put through to the right people who accepted a 50% F&F offer over the phone (got it in writing now). Was very pleased with the service, although the first attempt to transfer me cut me off.