Faulty Kettle - Argos

rizel23

Hi all.

I purchased a Russell hobs kettle in about march/april this year from Argos.

It was a model that had a whistling tune (the mrs loves that suff) but if we leave the whistling sound to o'on' (you can turn it 'off') it makes a horrible electrical cracking sound.

My mate is electrician and suggested not to us it if it was making such a noise.

Can i return this to Argos (bought on my Argos card) and will they replace it or send if off for repair? Obviously i don't want to be without a kettle!

thanks

sarahg1969

Worth trying. Take it in and see what they say. If they do decide to send it off to have it checked or repaired, just use a pan to boil your water till it's sorted.

unholyangel

Ask the store first and see what they say. We really cant advise you what they will say as sometimes you get people who do not know the SoGA and other times you'll get really good staff that go above and beyond the SoGA (the staff in my local Argos fall into the latter category thankfully).


Do come back and let us know how you get on though

Zandoni

I'd return it and tell them you are a bit concerned with its electrical safety. If they insist on having it repaired I'd have a polite chat with the manager and explain that you would not like to be without a kettle.

deanos

If getting to Argos is a pain ring Russell Hobs they have fantastic customer service they will probably send you a new one out

howardhewitt

I'd return it and tell them you are a bit concerned with its electrical safety. If they insist on having it repaired I'd have a polite chat with the manager and explain that you would not like to be without a kettle.

The retailer can offer a repair instead of replacement if they feel this is appropriate.

halibut2209

Or just buy a £3 kettle from Tesco in the meantime. Always good to have a backup kettle!

Esqui

They'll probably just replace it. I don't think Russell Hobbs repair kettles, so there's no real point in Argos doing the same.

bcl999

Let us know when you are going back.

I want to be there when you say "My kettle won't whistle".

bcl999

halibut2209 wrote: »

Or just buy a £3 kettle from Tesco in the meantime. Always good to have a backup kettle!

Really? I don't think I'd bother - even at £3. I can easily boil a pan of water till I buy the replacement kettle.

forgotmyname

We have had a few kettles from argos over the past 2 years, Another item they dont make like they used to.

Mix of plastic and metals that all expand and contract at different rates means they leak quite often.

Complaints of plastic smells and flavour that sometimes does not clear with use.

They have always exchanged the items without quibble.