TomTom One Offer - Doesn't Work. Who is Responsible?

hobbesandco

I recently signed up for a contract with e2save where I get a 'free' TomTom One in exchange for an 18 month contract. Received TomTom One last Friday but it doesn't work. Who is technically responsible for either repairing it or sending me a new one? I thought it was the retailer (e2Save) but they've palmed me off by saying they have no way of repairing it and I have to contact TomTom One directly.

Can anyone help at all?

seth

hobbesandco wrote:

I recently signed up for a contract with e2save where I get a 'free' TomTom One in exchange for an 18 month contract. Received TomTom One last Friday but it doesn't work. Who is technically responsible for either repairing it or sending me a new one? I thought it was the retailer (e2Save) but they've palmed me off by saying they have no way of repairing it and I have to contact TomTom One directly.

Can anyone help at all?

try their web site http://www.tomtom.com/support/support.php?ID=2

phone & email info on their web page via links

Interesting thread
http://www.expansys.com/ft.aspx?i=112333&thread=1497

Warantee
http://www.tomtom.com/lib/doc/legal/lw/LW-English-NO_US%20CAN.pdf

Found the links

http://www.tomtom.com/support/

or call Tomtom Customer Services in the UK on 0845 161 0009 look up the geonumber on MSE call check thingy

Skint_Catt

I think legally the Sale of Goods act says e2save have to provide an item which is fit for the purpose - free or not.

I could be wrong though.

Pound

Your contract is with e2save and they are responsible for having the TomTom repaired or replaced. Sometimes the manufacturer will offer free reprairs. and can be quicker to go through them.

But you don't have to contact the manufacturer, you can insist e2save sort it out.

richardjames73

I would contact tom tom direct on 0845 1610 009 and they should deal with it for you.

pin

I think e2save are wrong. If its faulty, I would get them to send you a new one. If they are being funny about it, contact your local trading standards office.