Fraudulent Mobile contracts

dizzyredhead2

I desperately need some help on this ongoing problem :

very very briefly

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I was sold what seemed like a decent phone deal for myself and my 2 children by Business Phones Direct|(BPD) in my name back in March 2011. we changed from 3 network to Vodafone got the phones we wanted and all seemed to be going ok - I confirmed with them again the cost per month and set up the Direct Debit. In June 2011my children's phones were cut off and my husband received a demand letter from Vodafone for £387 advising if he didn't pay it he would be taken to court ! My husband has never had a demand letter in his life so was distressed to find out that BPD had set up an account for just 2 of the phones in my husbands name and set up a ficticious bank account for the DD. This account is set up under a ficticious cpmpany name and they mispelt my husbands name - and I must point out that he has never ever spoken to anyone at BPD. He paid the amount and I have now been in contact with the company dealing with their Customer Care Dept and we are no further forward in the dispute. I have stated all the facts to them and have asked them to produce the telephone conversation with my husband of which they obviously can't do but still say that one of their Sales Managers did speak to him but as we know they didn not. The deal was set up for my maximum payment of £120 per month and this was confirmed to me by the salesman and when we found out that the 2 phones were under my husbands name and mine under my name we also found out that the actual deal was £55 +VAT per phone per month making a total of £198 which I never agreed to as I just don't have that amount each month - they then advised me that I was entitled to a Payback amount of £120+VAT and the £198 for 12 months only ?? I have been in contact with them by various forms during this time and have asked them to completely rectify the fraudulent account and put the 3 phones in my name and asked for them to comply with the following
I am now looking for you to completely rectify your mistakes by completing the following : 1)Amending the contract with Vodaphone for the three phones in myname only2) Amending the direct debit to my personal Building Society for the three phones monthly bills of £120 3)If you are not going to change it to the amount of £120 a month as was agreed then you will make a payback amount of £1872 which is the difference of £120 per month for the 24 month contract and the £66 per phone that is being charged 4)You will apologise to 3 Network and make a payment to them for the cancellation charges that are still outstanding—you have had two copies of their statement. 5)Once these have been completed you will apologise to my husband for fraudulently using his name without his authority 6)You will then transfer this whole account to Vodaphone for their administration 7)You will take all my details off your database and never contact me again 8)You will refund me the amount of £387.81 as a CRG6025 payment for worry and distress
As you can see there are other issues at stake here. I was advised 2 weeks ago that the Customer Care Manager has now left and my account is being dealt with by Mr Aaron Brown the Managing Director who was going out of the Country and would phone me on Friday 18th November 2011 - surprise surprise he was not out of the Country as despite me telephoning him twice on the Friday to make sure he contacted me on my mobile number HE DIDN'T !!! I have today left another message and sent another e-mail to him and actually do not know where to go with all of this as I cannot pay the £198 per month to Vodafone so at the moment my children do not have a service and whilst Vodafone have been helpful they say that this can only be rectified by BPD. I have spoken to OFCOM who agreed it was a fraudulent transaction but I need to have exhausted all avenue of rectifying the situation before I can go back to them - CAN SOMEONE PLEASE HELP ME AND ADVISE ME WHAT TO DO AS THIS IS NOW MAKING ME VERY ILL. I have all correspondence from them and from myself.:(:shocked::(