switching broadband

goodbuyer1

I am thinking to switch from a Virgin Media cable broadband+ phone to a Primus package, do I still need a MAC code? Also, on my Virgin contract it is mentioned that I have to give them 30 days notice in writing, but they don't even mention the address. Pain in the neck, so can I just cancel the Direct Debit with them and say goodbye, or would there be fines, etc?

thanks

macman

You can't switch to anyone else from VM, because you are on a cable service. All other providers require a BT based line for ADSL broadband, so you'll need to get a line installed to get any other service. Cancelling your DD does not cancel your contract-if you do that you'll remain in contract, run up a debt and have the DCO's calling. And your credit record trashed for 6 years.
A MAC code is only used for ADSL to ADSL transfers.

goodbuyer1

thank you...so the Primus stuff requires a BT line ;(

the DD stuff you mentioned is rather scary! thanks for the clarifications, cheers

macman

Not just Primus-any other supplier than VM requires a BT based line (not a BT line).
I don't see why giving 30 days notice is an issue-it'll take you longer than that to get a new line provisioned anyway.

goodbuyer1

More than 30 days to get a new line ? wow, so if I don't time the whole thing well I could end up without internet connection for many days....

I will write to Virgin Media, the problem is that they aren't very clear about where to send the letter. Their Terms only advise to send a 30 days notice. I'll try to find out. Thanks

macman

Give your notice to VM only when you have received a confirmed install date from Openreach. Usually 30 days minimum-it could be longer.
https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&%20&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=327232&contactjourney=true

johnk

To calcel VM, just phone them to give notice.
I am in a similar situation and phoned Primus to enquire about time to install. I was told 2 to 3 weeks from date of order and most likely 2 weeks. Are they lying, if a minimum of 30 days by Openreach?

macman

I think 2 weeks is optimistic. I said usually about 30 days-it's impossible to predict, depending on the workload on that exchange.
But given that OR have a monopoly, there's nothing to be done about it, so why worry?