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Npower still getting it wrong what will it take
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how stupid! I work for a water company and as long as they tell me at the start that they are recording I have no issue, must admit i do if they say it at the end of the call and didnt disclose it but if you do your job - shouldnt be a problem!Official DFD: Dec 29Challenge DFD: July 23Debts Cleared: 1/13Building EF: £20/£600 3%0
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to Sally the npower rep
the lady that refused to speak to me on the phone this morning whilst beeing recorded
said that she had drafted an email for me and would send it to me
as of yet ive not recieved it can you chase it for me please
thanks0 -
Hi energysavingexp,
Sorry to hear that you haven't received the email yet, it was definitely sent.
I'll chase this for you now and see what has happened.
Best wishes,
Sally
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Hi energysavingexp,
I've taken a look and the email was sent to the address that you originally used when you emailed [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]
There was another email address on your account so it's now been sent to both to double the chance of you getting it!
Let me know if you receive this.
Best wishes
Sally “Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
If you get nowhere try [EMAIL="Executive.Complaints@npower.com"]Executive.Complaints@npower.com[/EMAIL]
or even the CEO at: [EMAIL="volker.beckers@rwe.com"]volker.beckers@rwe.com[/EMAIL]
I emailed the CEO and had a very quick resolution via the Executive Complaints team0
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