Argos problem

texranger

Hi

Yet another problem involving Argos.

i August purchased an Hitachi freeview recorder (cash), 3 days it developed a fault (stopped recording), so took it back and they exchanged this, great i thought, but not even a week passed and it developed the same fault as the first 1, took this back, but this time i exchanged this for a different hitachi model as it was the same price £99.99 then 2 weeks in this started saying hdd not found and i had to unplug from mains to get it to work, so took this back and this time told as it has a repair option it must go away for repair this takes upto 16 working days, so 10 days later get a call that they could not repair it call into store for a replacement. this time my trust of hitachi had gone, so i chose a bush for the same price this lasted 40 days then today i started getting the message "timer not available" took this back and was told it need to go for repair, i refused saying i have had 4 and all faulty i wanted refund which they said their system says it needed to go for repair, so i left with the recorded and emailed their CS who were then helpful and told me they spoke to store manager and told me to go ionto store and ask for here , i did and then she agreed to a refund, but only on an Argos gioft card, which was useless to me especially when i paid cash and this was clearly on the original receipt which i still had along with all receipts for replacement. so basically i was left with getting yet another recorder from Argos, took this home installed this and guess what faulty "HDD not recordable" is the message on the screen.
emailed the CS and CEO again and this time told to send the item back to them and they would send me a refund by cheque and also cover the return costs. i have book a courier to collect this Monday next day del, so they will get this wed. say they post cheuqu thurs. allow 2 days for this to arrive thats sat. my place in abnk wait 4 days to clear, so basically thats 2 weeks wait and me without a recorder.

can i claim compensation for distress and inconvienience

vuvuzela

texranger wrote: »

Hi

Yet another problem involving Argos.

<snipped>

can i claim compensation for distress and inconvienience

No.

And distress ? Really ? I hate to think what you would do if something truly distressing ever happened to you. You know, like you broke a fingernail or something ?

McKneff

No, you cant. full stop.

Zandoni

You should have requested a refund in the first place, Argos are normally very good.

halibut2209

Might get a tenner voucher from head office.

texranger

Zandoni wrote: »

You should have requested a refund in the first place, Argos are normally very good.

yes i did ask, but i still needed a recorder and in our town Argos are the only retailer that sells these now as our currys store closed down.

mattyprice4004

I admire your persistence, all that distress would have got to me by now. Well done for battling through it.

I think you deserve at least £1,000 in compensation.

arcon5

texranger wrote: »

Hi

Yet another problem involving Argos.

i August purchased an Hitachi freeview recorder (cash), 3 days it developed a fault (stopped recording), so took it back and they exchanged this, great i thought, but not even a week passed and it developed the same fault as the first 1, took this back, but this time i exchanged this for a different hitachi model as it was the same price £99.99 then 2 weeks in this started saying hdd not found and i had to unplug from mains to get it to work, so took this back and this time told as it has a repair option it must go away for repair this takes upto 16 working days, so 10 days later get a call that they could not repair it call into store for a replacement. this time my trust of hitachi had gone, so i chose a bush for the same price this lasted 40 days then today i started getting the message "timer not available" took this back and was told it need to go for repair, i refused saying i have had 4 and all faulty i wanted refund which they said their system says it needed to go for repair, so i left with the recorded and emailed their CS who were then helpful and told me they spoke to store manager and told me to go ionto store and ask for here , i did and then she agreed to a refund, but only on an Argos gioft card, which was useless to me especially when i paid cash and this was clearly on the original receipt which i still had along with all receipts for replacement. so basically i was left with getting yet another recorder from Argos, took this home installed this and guess what faulty "HDD not recordable" is the message on the screen.
emailed the CS and CEO again and this time told to send the item back to them and they would send me a refund by cheque and also cover the return costs. i have book a courier to collect this Monday next day del, so they will get this wed. say they post cheuqu thurs. allow 2 days for this to arrive thats sat. my place in abnk wait 4 days to clear, so basically thats 2 weeks wait and me without a recorder.

can i claim compensation for distress and inconvienience

A little bit optimistic there

texranger

arcon5 wrote: »

A little bit optimistic there

i know i was just venting my anger at the way they seem to treat customers and it takes an email to their CEO to actually get them to do things.

after 4 faulty item and me paying in cash they should of refunded in cash

NCISROCKS

texranger wrote: »

i know i was just venting my anger at they way they seem to treat customers and it takes an email to their CEO to actually get them to do things.

after 4 faulty item and me paying in cash they should of refunded in cash

Claim for the dodgy keyboard and for your poor education too perhaps?..smiley/winky thingy.

Zandoni

NCISROCKS wrote: »

Claim for the dodgy keyboard and for your poor education too perhaps?..smiley/winky thingy.

It's a shame that whoever educated you didn't have time to include manners.