Cancelling nursery place during "settling in" period

roxiegriff

depending on the incident it may be in the burserys best intrest to return your desposit and send you on your way so you dont cause a drama for them and their reputation

have you signed a contract yet?


im not sure why you have already paid a deposit though, in the nurserys ive worked at we have never asked for a deposit untill after a few settling in sessions but we have asked for admin fees

the deposit is only paid when you know the nusrey is right for you and your child and your childs needs can be met by the staff

emsywoo123

Yes, the deposit had to be paid prior to settling sessions...as did all the paperwork.

grey_lady

There might be something in the t&c's about them having to provide a certain level of care or safety? if you believe that any relevant clauses in the t&C's have been broken then perhaps you might be able to argue the money thing.

As this is a pretty anonymous forum can't you give us some hint as to what s happened?

emsywoo123

grey_lady wrote: »

There might be something in the t&c's about them having to provide a certain level of care or safety? if you believe that any relevant clauses in the t&C's have been broken then perhaps you might be able to argue the money thing.

As this is a pretty anonymous forum can't you give us some hint as to what s happened?

I have fine tooth combed them and cannot find any breach....will call consumer direct, but honestly not holding out much hope.

And only *fairly* anonymous so won't! Damn it, should have used an AE!! :rotfl:

roxiegriff

if the incident that occurred was breaking ofsted requirements then they was breaking the law so they was breaching their contract with you and the ofsted registration

gingin_2

Have you discussed the incident with the nursery? Would they be prepared to waive the fee to appease you?

emsywoo123

gingin wrote: »

Have you discussed the incident with the nursery? Would they be prepared to waive the fee to appease you?

I did, at the time, and I said I saw it with my own eyes, and the lead one said "no, you are wrong" and the other 2 agreed with her!

Note to all who might be quite concerned, there was no immediate danger to my son or any other child their, just shoddy practice.

Courgette

It's hard to know what to say without knowing the specifics but do you know for definite that you saw what you think you saw? All I mean is a couple of days before ds2 was due to start nursery I saw a member of staff outside the nursery with a child waiting at a busy road to cross. She was playing on her phone while the child was swinging on the lampost, when she noticed she became really irritated by him. I later learnt that he is her own child and actually she seems very good at looking after other people's children.

I still have a poor impression of her and am extremely glad she isn't ds2's keyworker but I'm just saying all wasn't as it seemed

Make-it-3

Having been looking at nurseries myself lately, if you have started a settling in period you have committed to take a place and them to provide you one on an ongoing basis. They aren't really free, just an added extra to help you make the decision to take up their services. So I would imagine the T&C you signed are enforceable by them.

However, if the incident that occurred is your whole reason for backing out and it was a serious breach of care, then you could have a word with the manager and see if you can negotiate a reduction in fees on the basis that you keep quiet. However, I'd feel slightly uncomfortable with that as ignoring it could put someone else's child in danger. I would be inclined to report to OFSTED anyway and fight the battle over the fees separately along the lines of a serious breach of trust and withdrawing child with immediate effect etc etc.

mountainofdebt

Make-it-3 wrote: »

However, if the incident that occurred is your whole reason for backing out and it was a serious breach of care, then you could have a word with the manager and see if you can negotiate a reduction in fees on the basis that you keep quiet.

Isn't that akin to blackmail?

If the incident is that bad to warrant the OP to want to pull out then she should do so and be prepared to fight the nursery over the issue of fees