Cancelling nursery place during "settling in" period

emsywoo123

grey_lady wrote: »

Might be worth giving consumer direct a call (08454 04 05 06)
I think they are something to do with trading standards and they are gov backed - it would be interesting to know their take. As far as I know it is usual to pay a months notice.

But did you really give your son and the staff a chance to settle in? 3x1 hour sessions isnt a lot when some kids take a few weeks to settle.

Do you now think that this nursery is really bad? or is it that with a bit of patience and gradually settling LO in then it would be ok?

I don't really want to go into detail, but it is not a question of not settling in, there was a specific incident today that has made my decision.

emsywoo123

peachyprice wrote: »

Aw gawd, that should have rung alarm bells!

It has the most amazing reputation round here, and has twice been rated as outstanding by ofsted in succession. He was only going to go for 2 sessions a week, Mon am and Thur pm

moomoomama27

Was the incident something that could have put him in harms way? Or just something that didn't sit well with you, but wasn't breaking any rules?

I cannot believe they are asking for that. I would have thought you would be covered by the cooling off period. I don't know who to suggest you contact. but I think you should push for not having to pay it.

jackyann

Was the specific incident something that you should report to Ofsted? That might alter the terms & conditions.
Or maybe it was something that bothered you personally rather than poor practice, and yes, making these decisions is very hard indeed. I hope you have someone you can talk it over with.

emsywoo123

moomoomama27 wrote: »

Was the incident something that could have put him in harms way? Or just something that didn't sit well with you, but wasn't breaking any rules?

I cannot believe they are asking for that. I would have thought you would be covered by the cooling off period. I don't know who to suggest you contact. but I think you should push for not having to pay it.

Potential harm, certain distress if that makes sense. Sorry for being cryptic.

Does cooling off only apply to distance selling?

emsywoo123

jackyann wrote: »

Was the specific incident something that you should report to Ofsted? That might alter the terms & conditions.
Or maybe it was something that bothered you personally rather than poor practice, and yes, making these decisions is very hard indeed. I hope you have someone you can talk it over with.

Well I saw it with my own eyes, but not provable. I got there 10 mins early to get him and saw it then

moomoomama27

emsywoo123 wrote: »

Potential harm, certain distress if that makes sense. Sorry for being cryptic.

Does cooling off only apply to distance selling?

If that's the case I'd contact ofsted, and that should alter the contract you signed with them.

moomoomama27

emsywoo123 wrote: »

Well I saw it with my own eyes, but not provable. I got there 10 mins early to get him and saw it then

Even if you cannot prove it, they will have to inestigate the daycare. I really urge you to, because you could be potentially preventing harm to other children who have no voice.

jackyann

emsywoo123 wrote: »

It has the most amazing reputation round here, and has twice been rated as outstanding by ofsted in succession. He was only going to go for 2 sessions a week, Mon am and Thur pm

Oh, lots of posts happening together!
Unless this time is needed by you (or other family member) for something specific, I'd leave it.
IMO there is no great value in a child of that age going to nursery - if you want him to mix socially there are lots of parent-&-tots groups.

I'd also like to add that schools & nurseries with "amazing reputations" often merit a bit of looking behind the screens!!!!

jackyann

moomoomama27 wrote: »

Even if you cannot prove it, they will have to inestigate the daycare. I really urge you to, because you could be potentially preventing harm to other children who have no voice.

ITA, Ofsted are very good (in my experience) about looking carefully when alerted.
They also know to tread carefully - most incidents can't be "proven" but if enough reports add up and don't appear to be malicious in intent, they will take some sort of action.
However, you are shaken, and need to look after yourself and child, and think again after the w/e.