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Sky Account cancellation problems
ee0u4179
Posts: 9 Forumite
Just cancelled my 12 month contract due to moving house.
Called up and got told my final bill was £1.36 and that this would be taken by direct debit. - All fine.
Looked at my bank account last week, £30 direct debit was taken out making my account go overdrawn.
Called up Sky, they said that it was there mistake and that they would return the extra amount taken back to my debit card within 3 days. Plus the £15 admin charge I would get charged due to Sky putting me overdrawn.
Happy with this.
However, just got an e-mail saying that a cheque will be sent within 28 days (to the wrong address).
Called sky *again*, They said that I would have to wait for the cheque to come back to them then set up a new direct debit so that they could return the cash to me.
Really annoyed at the way this has panned out. Has anyone else had a similar problem?
Called up and got told my final bill was £1.36 and that this would be taken by direct debit. - All fine.
Looked at my bank account last week, £30 direct debit was taken out making my account go overdrawn.
Called up Sky, they said that it was there mistake and that they would return the extra amount taken back to my debit card within 3 days. Plus the £15 admin charge I would get charged due to Sky putting me overdrawn.
Happy with this.
However, just got an e-mail saying that a cheque will be sent within 28 days (to the wrong address).
Called sky *again*, They said that I would have to wait for the cheque to come back to them then set up a new direct debit so that they could return the cash to me.
Really annoyed at the way this has panned out. Has anyone else had a similar problem?
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