Talk Talk International Not Working

john_kent
john_kent Forumite Posts: 425 Forumite
Hi

I am on Talk Talk International but have been unable to use the service this weekend. we have to put 18418 infront of the international number we need.

Is anyone else having problems
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Comments

  • jhp
    jhp Forumite Posts: 2,342 Forumite
    Sorry to here that,so you have to pay them to make what should be inclusive calls,because unlike other suppliers they require you to dial an access code to get them.

    Another good reason not to use them!!
  • john_kent
    john_kent Forumite Posts: 425 Forumite
    I have used skype instead. just a pain as i have lots of friends in Canada
  • leecher_2
    leecher_2 Forumite Posts: 35 Forumite
    same here with calls across the pond, but I ain't blaming TalkTalk. Should I?
  • Heinz
    Heinz Forumite Posts: 11,191
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Forumite
    leecher wrote:
    same here with calls across the pond, but I ain't blaming TalkTalk. Should I?
    If they advertise the calls as being included (provided you dial the specified prefix) but the prefix doesn't work, yes, of course Talk Talk is to blame.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • utilitybroker
    utilitybroker Forumite Posts: 2,207 Forumite
    leecher wrote:
    same here with calls across the pond, but I ain't blaming TalkTalk. Should I?

    I have also read on more then one occassion that people have been charged for inclusive calls even when they used prefix. So keep an eye on your bills.;)

    Other suppliers who offer inclusive calls just let you dial them direct. Talk Talk conveniently ask you to dial access code,which if you forget to do your charged. How convenient !!!
  • leecher_2
    leecher_2 Forumite Posts: 35 Forumite
    it's just that I thought that there was a problem with the US numbers that I was trying to reach. I'll phone customer services tomorrow.
  • leecher_2
    leecher_2 Forumite Posts: 35 Forumite
    So keep an eye on your bills.;)

    I always check my bills online when I'm checking my emails. cheers
  • john_kent
    john_kent Forumite Posts: 425 Forumite
    Just called mate in Oz and he connected ok.
  • leecher_2
    leecher_2 Forumite Posts: 35 Forumite
    I still can't connect to the US. I have tried several numbers.
  • Heinz
    Heinz Forumite Posts: 11,191
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Forumite
    leecher wrote:
    I still can't connect to the US. I have tried several numbers.
    Are you on CPS? If so, dial 1280 to hop back onto BT and use one of the 1p/minute 0844 gateway providers in the MSE International Callchecker
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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