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Dan271288
Dan271288 Posts: 8 Forumite
in Consumer rights
Hey there! I have been using a dating app on my iPhone called plenty of fish. The app stopped working and asked me to visit the website which I did.

There I found I was now having to do a monthly subscription of £7 a month which was fine. So I proceeded.

Ive since checked and theyve taken the whole subscription of £84!!!

Can I cancel this payment before they pocket it!? Can my bank stop the transaction! Should I cancel my card? Help!!!!
«1

Comments

  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    What did the T&Cs say about payment? If you agreed to pay a year in one go there is not much you can do really!
    Thinking critically since 1996....
  • texranger
    texranger Posts: 1,845 Forumite
    another user complaining on here because they dont seem to be able to read.

    it is £7 a month if paid annually in advance ( 12 x £7 = £84)
  • Dan271288
    Dan271288 Posts: 8 Forumite
    It didn't say anything about a year cost.. Only in brackets and all implied I was signing up to a monthly agreement. No warning etc stating a years payment would be taken!!!
  • Dan271288
    Dan271288 Posts: 8 Forumite
    Obviously 7x12 = 84 but it only implied monthly payments not that they would take the whole amount in one go!
  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    Can you link us to the T&Cs that you agreed to?
    Thinking critically since 1996....
  • tomwakefield
    tomwakefield Posts: 8,036 Forumite
    These are the pertinent terms I posted when this came up last time
    msepof.jpg
    Competition wins: Where's Wally Goody Bag, Club badge branded football, Nivea for Men Goody Bag
  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    tomwakefield wrote: »
    These are the terms I posted when this came up last time
    msepof.jpg

    Fairly unambiguous wouldn't you say OP?

    Thanks for posting Tomwakefield.
    Thinking critically since 1996....
  • texranger
    texranger Posts: 1,845 Forumite
    when i was a member a few months ago is clearly stated that it was £7 a month if paid annually in advance which means you pay a full years fees in advance. this is why i left
  • Dan271288
    Dan271288 Posts: 8 Forumite
    It clearly didn't say that otherwise I would not of gone ahead. Can I stop the payment anyway?
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    no.
    no.
    yes.

    Seems like you agreed to the 1 year membership "1 Year @ £6.78/month (£81.40)"

    EDIT: seems a whole conversation has formed whilst posting this :)
This discussion has been closed.
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