Online subscriptions

Dan271288

Hey there! I have been using a dating app on my iPhone called plenty of fish. The app stopped working and asked me to visit the website which I did.

There I found I was now having to do a monthly subscription of £7 a month which was fine. So I proceeded.

Ive since checked and theyve taken the whole subscription of £84!!!

Can I cancel this payment before they pocket it!? Can my bank stop the transaction! Should I cancel my card? Help!!!!

somethingcorporate

What did the T&Cs say about payment? If you agreed to pay a year in one go there is not much you can do really!

texranger

another user complaining on here because they dont seem to be able to read.

it is £7 a month if paid annually in advance ( 12 x £7 = £84)

Dan271288

It didn't say anything about a year cost.. Only in brackets and all implied I was signing up to a monthly agreement. No warning etc stating a years payment would be taken!!!

Dan271288

Obviously 7x12 = 84 but it only implied monthly payments not that they would take the whole amount in one go!

somethingcorporate

Can you link us to the T&Cs that you agreed to?

tomwakefield

These are the pertinent terms I posted when this came up last time

somethingcorporate

tomwakefield wrote: »

These are the terms I posted when this came up last time

Fairly unambiguous wouldn't you say OP?

Thanks for posting Tomwakefield.

texranger

when i was a member a few months ago is clearly stated that it was £7 a month if paid annually in advance which means you pay a full years fees in advance. this is why i left

Dan271288

It clearly didn't say that otherwise I would not of gone ahead. Can I stop the payment anyway?

arcon5

no.
no.
yes.

Seems like you agreed to the 1 year membership "1 Year @ £6.78/month (£81.40)"

EDIT: seems a whole conversation has formed whilst posting this