BT Home hub connection knocks out house phones

Charlton_King

Have just connected up my phone line to my phone and, via my newly delivered 'Home hub', with my PC.

Internet works fine but the two other house phones which spur off have gone dead. By unplugging them and plugging back in I can get them to work but the Home Hub then shows loss of internet.

I can't remember BT warning me about this kind of problem when I signed up. Can anyone help?

molerat

You are using the ADSL filter ?

John_Gray

... on each telephone socket which has a telephone-type device plugged into it?

k66yla

I also have issues with my broadband. Everytime I receive/make a phone call it knocks my broadband out for about 5 mins. I saw BT were working on the system on Sunday about 2 miles down the road and its only been happening since then. Was hoping they were upgrading the line but it appears to of been downgraded :huh:

airborne_61

I had a problem with my BT Broadband it kept going down when I receieve or made a phone call. I kept phoning BT and they sent a engineer round after a while, and found a fault on the line.

peter_the_piper

http://www.tlc-direct.co.uk/Products/GPNTE5ADSL.html

I just use one like this and have no probs with bt hub.

Charlton_King

Thanks to all who replied.

I am using a BT supplied adsl filter with the main phone - it acts as a splitter between phone and internet.

debitcardmayhem

Charlton_King wrote: »

Thanks to all who replied.

I am using a BT supplied adsl filter with the main phone - it acts as a splitter between phone and internet.

You need one on each extension that has a phone in it.

agrinnall

peter_the_piper wrote: »

http://www.tlc-direct.co.uk/Products/GPNTE5ADSL.html

I just use one like this and have no probs with bt hub.

This is your best option, you then don't need the filters at all. It's also useful if you have a broad band fault to report as you can tell them that you are already plugged in to the main socket. At one point BT would supply it free, not sure if that's still the case.

alanrowell

debitcardmayhem wrote: »

You need one on each extension that has a phone in it.

If the extension & main phone are connected into the telephone output from the filter then they don't need more filters as then it will be like the situation with the new frontplate as posted by peter.

Charlton_King

Thanks again for the answers. On a minor point, I take it that the Hub will distribute to wireless devices within the house, e.g. laptops, while it is connected by wire to my desktop PC..???