tesco homephone and broadband what a joke

wannabedebtfree78

hi, i hope someone could give me a lil advice, i paid my tesco bill upto date last tuesday and was told that my services would be reinstated as they were cut off the day before, now a week on and nothing,
ive phoned them various times from neighbours phones and have been given excuses every time, from

your services will be on in 14 to 48 hours

your services will be put on in 24 - 48 working hours which is 5days

there is a fault on your line

no there isnt a fault on your line

weve put an urgent request in

my manager will ring you ( he didnt )

i cannot ring ring them for free as the 0800 number i have for them ( which they dont tell you about ) cant be called from the line or any other 0800 numbers

im going with talk talk next week , but im still under a 12 month contract with tesco, surely they have not fullfield their side of the contract,

Heinz

wannabedebtfree78 wrote: »

i cannot ring ring them for free as the 0800 number i have for them ( which they dont tell you about ) cant be called from the line or any other 0800 numbers

Well use another fixed line then. 0800 calls are free from all fixed lines.

If you were disconnected for non-payment, Tesco cannot be said to have failed to fulfill their side of the contract - so moving to Talk Talk (frying pan and fire spring to mind) will make you liable to breach of contract charges.

JJ_Egan

Why where you cut off ??

Looks like you are going to end up paying Tesco for twelve months contract . Or Tesco may not release the line to Talk talk and or it is a debt that goes on your credit record as well .

jje