£10 toppoed up but balance says £2?

angelfire

Daughter has just topped up her phone with £10 (02) and it's immediately taken £8 off her account without her making any calls or sending texts? Any ideas why this has happened?

angelfire

Please do not reply, I've sorted it now.....

angelfire

Please do not reply, I've sorted it now.....

lethal_2

!!!!!! wrote:

Please do not reply, I've sorted it now.....

JUST TO GET ONE THINK OUT OF THE WAY FIRST: I THANKED YOU BY ACCIDENT WHEN I MEANT TO CLICK 'QUOTE' SO SORRY BUT I AM SURE YOU DONT MIND ANYWAY

just out of intrest, what happen? what network are you on? because this hapend with me before ... but never did anything about it!



lethal

tsol

Well just call it an early thank you present. If you get an answer of course!