DD increase to EON

verntern

Another opinion. On my last bill Eon said they were going to reduce my DD from £69 to £53. I live on my own frugally but with Christmas and New Year visitors I knew my energy consumption would be high in December and January. So, I requested that my DD remain at £69 and this was confirmed by Eon. Chuckle, a letter arrived today to say that my DD was to be increased to £89.
Couldn't get through by phone to Customer Services so decided to email Eon representative Helena. Her message is always:
'I am happy to help you specifically if you would like me to, just email me your account details to the email address in my profile page.'
She sure does help. Through her, Eon's mistake sorted immediately.
Thank you Helena.

backfoot

verntern wrote: »

Through her, Eon's mistake sorted immediately.

Well done :j

Mistake or policy? How did Helena explain the mistake? What had caused it?

lemontart

I got the dreaded letter today saying increase dd by about 30 percent when I am already nearly 200 in credit and pay a round 30 percent more each month that actual usage, not to mention a reduction in usage of 69 percent according to their own calculations, in last 12 months I get the impression it is automated and regardless of rule 27 I think it is from ofgem regarding fair in connection with usage no one appears to be actually checking the figures.

I have emailed them detailing my figures and await response if negative then I will be moving supplier simple as that.

jalexa

lemontart wrote: »

I have emailed them detailing my figures and await response if negative then I will be moving supplier simple as that.

Put yourself first, stick or move for the best deal, but if you move you will get your £200 back, new payment terms based on a 12 month schedule calculated on the initial annual consumption you provide. A no-brainer probably.

david39

Nowadays, I don't give these companies a second chance - if they try to do something which I consider is underhand I just shop around and if I find something cheaper I move. I don't even give the existing supplier a letter or call. I always find I can get it cheaper by moving (even if it is back to a previous supplier) and, if you get a cash-back from the supplier and/or Quidco, so much the better.

Same applies to insurance companies - they will give you a good price for your first year and then up it for the second. I haven't stayed a second year with the same insurance company on either car or home insurance since last century.

backfoot

I totally agree with that sentiment but unfortunately the Energy Market is in the hands of very few. Therefore by eliminating a Supplier because of a poor policy, our choice becomes severely restricted.

In addition,if a Supplier is allowed to operate policies which are onerous or anti competitive, then the likelihood is that the practice will spread.e.g deferred discounts, termination fees incorrectly charged, zero spring balance etc.

That's why I am currently not a customer of Eon, but I think it's healthy for the already limited competition if they operate fair practices, so that they do offer me a good choice.

jalexa

david39 wrote: »

Nowadays, I don't give these companies a second chance - if they try to do something which I consider is underhand I just shop around and if I find something cheaper I move..

OK, so you never choose "deferred discount":eek: tariffs or tariffs with early termination charges?

david39

OK, so you never choose "deferred discount":eek: tariffs or tariffs with early termination charges?

Well, yes, I do.

Mainly, the crunch comes towards the end of that type of agreement, not in its early stages, so in that case I would wait a couple of months to get the discount and then change.

But you should cost the price of early termination charges or lost discounts into the price you are paying to the new supplier - it might still be cheaper to change and forfeit the discount.

I wouldn't change unless I was getting an overall better deal than the existing supplier is offering.

If the suppliers start manipulating the DD payments or their prices then I feel I have every right to use my option to leave them.

verntern

backfoot wrote: »

Well done :j

Mistake or policy? How did Helena explain the mistake? What had caused it?

verntern wrote: »

Another opinion. On my last bill Eon said they were going to reduce my DD from £69 to £53. I live on my own frugally but with Christmas and New Year visitors I knew my energy consumption would be high in December and January. So, I requested that my DD remain at £69 and this was confirmed by Eon. Chuckle, a letter arrived today to say that my DD was to be increased to £89.
Couldn't get through by phone to Customer Services so decided to email Eon representative Helena. Her message is always:
'I am happy to help you specifically if you would like me to, just email me your account details to the email address in my profile page.'
She sure does help. Through her, Eon's mistake sorted immediately.
Thank you Helena.

Thanks Backfoot,
EON Helena, pleasingly, phoned me very quickly after my email to her. She acknowledged an Eon mistake and was resetting my DD. No reason for the error asked for or given. My own opinion was that Eon's computer billing system had over-ridden human assurances and tried to extract more money than necessary from me! Interestingly my online account is still showing that they will take the wrong amount of DD in a week's time. Not 100% settled just yet but I still have faith!
Cheers

backfoot

verntern wrote: »

My own opinion was that Eon's computer billing system had over-ridden human assurances and tried to extract more money than necessary from me!

I draw the same conclusion unless Helena has a different explanation.