Crisps out of date - 3 years !!!!!!

candy222

[quote=[Deleted User];48510603]Today lunchtime. Yes.[/QUOTE]

this has happened to me in the past.What i would do is go back and first check to see if they have anymore on the selfs if they do [ this just adds more weight to your case] go to cs desk and ask to speak to the manager they will try to fob you off but tell them you will only speak with the manager [they always have to have one on duty] then explain what has happened and even point out that they still have some on display.Stand your ground and tell them it is against health and safety etc [ which it is] then ask them how they are going to reward you for bringing it to there attention .I did this and not only did i get a refund but i also got a £50 gift card.Trust me you have got to stand your ground but they will offer you something

im-lost

wouldn't happen in a million years, the shelves / bins are cleaned on a regular basis,
so even if there was an old pack in there somewhere it wouldn't remain at the bottom,
well not for 3 years, you can guarantee that the shelves would be completely empty at
some poit in those 3 years, and a box of 3 year old crisps in the warehouse, no chance
of that either

Angelic

Are you sure this happened? How would the barcode have scanned if it was years out of date? This story doesn't sound right...

jenniewb

Angelic wrote: »

Are you sure this happened? How would the barcode have scanned if it was years out of date? This story doesn't sound right...

Think about a can of Coke or a tin of Pringles or even a tin of Heinz baked beans, the packaging has not changed or has changed very little, its unlikely the bar code changes every time it runs out- if you don't believe that, pick out a can of diet coke or similar, keep it for a year and then compare bar codes next year/few years, very little changes.

I can believe this as I've often seen out of date lines in many different supermarkets, sometimes staff take it off the shelves when I point it out, sometimes look and nod and get on with whatever they were doing not bothering to remove it. I've never seen more then a year out of date but it doesn't suprize me anymore if I do see something.

OP, if you did get this from a Tesco store recently go back ASAP as they may well have you on CCTV and may even be able to zone in on what you bought and bring up details so prove what happened for you. I would ask to speak to a manager though incase other staff are as disinterested as those that I point out things to!

Middy

Most supermarket packaging has changed in 3 years. Plus if you buy that product regularly, alarm bells should have rung in your head when you saw something in old packaging.

When I do put delivery out, I always put the new stuff at the back - even to take off 50 packs of biscuits then put the stuff back so the packets with the shortest date are at the front. Many colleagues shove it on the front as its just pure laziness. Then if you go to most supermarkets 'tat' area with things amongst the dented tins, multipacks of Coke with a can missing, you generally see things such as biscuits, crisps and other products with a medium shelf life with a few months in there because the bb date is end of the month.

frugal_shopper_2

[quote=[Deleted User];48510633]Good point. Its best before.

But if it makes me ill surely they need to deal with it?[/QUOTE]
In the extremely unlikely event that the crisps made you ill then yes action could be taken.
As is stands the only offence that has taken place is that they have sold you a food product which is not of the demanded quality (crisps should not be soggy) it makes no difference whether the product was in date or not you were sold them at full price so they should of been of the same quality you would expect for any other bag of crisps.
Ignore the comments about it breaching health & safety rules as no such rules exist. Although normal practice for a supermarket is to discount or discard any good which has gone past it's best before date rather than offering it at full price there are no rules saying they cannot sell it if they wish to do so, it is up to the customer whether or not they purchase it. If the quality is not satisfactory then as I said earlier technically an offence has been committed but there is very little that can be done about it, you could talk to trading standards/environmental health & see if they will take action against the supermarket for breaching the Food Safety Act 1990 but I really think you would be wasting your time doing so as they only tend to enforce violations involving use by dates.

[Deleted User]

im-lost wrote: »

wouldn't happen in a million years, the shelves / bins are cleaned on a regular basis,
so even if there was an old pack in there somewhere it wouldn't remain at the bottom,
well not for 3 years, you can guarantee that the shelves would be completely empty at
some poit in those 3 years, and a box of 3 year old crisps in the warehouse, no chance
of that either

I can guarantee that I picked crisps out of top of bin/shelf

[Deleted User]

Angelic wrote: »

Are you sure this happened? How would the barcode have scanned if it was years out of date? This story doesn't sound right...

Well, I'm hardly likely to come on here to talk about a scam I'm running with Tescos am I?

[Deleted User]

jenniewb wrote: »

Think about a can of Coke or a tin of Pringles or even a tin of Heinz baked beans, the packaging has not changed or has changed very little, its unlikely the bar code changes every time it runs out- if you don't believe that, pick out a can of diet coke or similar, keep it for a year and then compare bar codes next year/few years, very little changes.

I can believe this as I've often seen out of date lines in many different supermarkets, sometimes staff take it off the shelves when I point it out, sometimes look and nod and get on with whatever they were doing not bothering to remove it. I've never seen more then a year out of date but it doesn't suprize me anymore if I do see something.

OP, if you did get this from a Tesco store recently go back ASAP as they may well have you on CCTV and may even be able to zone in on what you bought and bring up details so prove what happened for you. I would ask to speak to a manager though incase other staff are as disinterested as those that I point out things to!

In touch with Tesco customer service now...

[Deleted User]

Middy wrote: »

Most supermarket packaging has changed in 3 years. Plus if you buy that product regularly, alarm bells should have rung in your head when you saw something in old packaging.

When I do put delivery out, I always put the new stuff at the back - even to take off 50 packs of biscuits then put the stuff back so the packets with the shortest date are at the front. Many colleagues shove it on the front as its just pure laziness. Then if you go to most supermarkets 'tat' area with things amongst the dented tins, multipacks of Coke with a can missing, you generally see things such as biscuits, crisps and other products with a medium shelf life with a few months in there because the bb date is end of the month.

Nope. It was Mccoy crisps. Looking at packet now on my desk and packaging is the same.