Returning an item?

bod1467

That's exactly what was said.

GamerInfo wrote: »

I phoned them back and told them that as it's their policy not to collect da,maged items and because i am in a mess with a 5ft damaged item sat in my hallway, that i'd like to return the item, (which is still in it's packaging) - plus the damaged part, and would like a full refund.

tomwakefield

GamerInfo wrote: »

Thanks for clarifying the DSR's

The actual item i would be sending back is faulty (it's damaged) - so where do the DSR's stand on that front?

You've been sent a replacement so as far as I'm aware they've covered their obligations on that front. I don't think they legally have to have the damaged goods returned.

GamerInfo

Thanks for the replies - thankfully this has all been sorted out and the company concerned have arranged to collect the defective part - i think a little persistence and not taking things lying down does the trick

I told them that i'd been in touch with consumer direct and trading standards - i also made mention that they'd promised to do something and they didn't do it which basically left me inconvenienced. In the first instance i didn't ask to have a damaged item sent to me (company fault number 1), promising me that they would take the defective part away then not doing so (company fault number 2) - these two problems i never asked for and shouldn't have had. Why should i be left out of pocket for something which was beyond my control?

My wanting to send the item back was merely me making a point - which in this instance worked in my favour and got what they originally promised

GamerInfo

lol your one and only reply and you chose the words 'oh dear'

Please elaborate and say what you really mean lmao :rotfl:

NCISROCKS

GamerInfo wrote: »

Thanks for the replies - thankfully this has all been sorted out and the company concerned have arranged to collect the defective part - i think a little persistence and not taking things lying down does the trick

I told them that i'd been in touch with consumer direct and trading standards - i also made mention that they'd promised to do something and they didn't do it which basically left me inconvenienced. In the first instance i didn't ask to have a damaged item sent to me (company fault number 1), promising me that they would take the defective part away then not doing so (company fault number 2) - these two problems i never asked for and shouldn't have had. Why should i be left out of pocket for something which was beyond my control?

My wanting to send the item back was merely me making a point - which in this instance worked in my favour and got what they originally promised

....Oh dear. The scary thing is you have a really poor comprehension of DSR and SOGA and this will bite you on the arse in the future I'm sure if you come up against an e-tailer who does.

GamerInfo

What? You've gone wayyyy past the original point - this was never about DSR's or SOGA - hell that's one minefield i don't even understand (if i did i wouldn't have come here for advice, would i?)

The original point was that they'd promised to collect the defective item and they did not - i made a threat of cancelling the transaction to make them realise that as a company they cannot make promises and then leave their customers in a mess. If i'd have jhad to seen through actually sending the item back, i wanted to know my rights (hence my OP)

All you kind people alerted me to the fact i had no chance - i tried something other than you telling me to take it lying down and the company responded in a positive manor - i get to keep the product i ordered and have the damaged part taken away - they get a happy customer, who may even be tempted to recommend them to others :rotfl:

Thanks for all the advice in helping me get the damaged item taken away - it really helped strengthen my case....

dshart

GamerInfo wrote: »

What? You've gone wayyyy past the original point - this was never about DSR's or SOGA - hell that's one minefield i don't even understand (if i did i wouldn't have come here for advice, would i?)

The original point was that they'd promised to collect the defective item and they did not - i made a threat of cancelling the transaction to make them realise that as a company they cannot make promises and then leave their customers in a mess. If i'd have jhad to seen through actually sending the item back, i wanted to know my rights (hence my OP)

All you kind people alerted me to the fact i had no chance - i tried something other than you telling me to take it lying down and the company responded in a positive manor - i get to keep the product i ordered and have the damaged part taken away - they get a happy customer, who may even be tempted to recommend them to others :rotfl:

Thanks for all the advice in helping me get the damaged item taken away - it really helped strengthen my case....

I think what people tried to point out to you was that legally you could not insist that they collected the item as they had met their obligations in replacing a damaged part. I am no fully aware of the ins and outs of those regulations so whether this advice was correct or not I do not know.

Assuming the advice you received was correct then you have been lucky and the company have done it as a goodwill gesture in order to keep a customer happy rather than because they were legally obliged. You may in future come up against a retailer who is not as generous.

GamerInfo

dshart wrote: »

I think what people tried to point out to you was that legally you could not insist that they collected the item as they had met their obligations in replacing a damaged part. I am no fully aware of the ins and outs of those regulations so whether this advice was correct or not I do not know.

Assuming the advice you received was correct then you have been lucky and the company have done it as a goodwill gesture in order to keep a customer happy rather than because they were legally obliged. You may in future come up against a retailer who is not as generous.

I think that's where people got confused - i made the company aware of the damaged part, they told me they would send a replacement, i asked what i should do with the defective part as i had no way of disposing of it - they then assured me they'd arrange for it to be collected when the new one was delivered.

I'd always said i didn't think it was fair 'after they'd promised' to take the damaged part away that i should be out of pocket to dispose of it myself or be inconvenienced by having it create a fire hazard in my home.

The only legal requirement i asked for was whether they could take a chunk of money from my original transaction payment - as others have pointed out, yes they can take money from my initial payment before they issue a refund.

it would have been nice if people gave suggestions on what i could have said to help my case rather than tell me i don't have a cat in hells chance legally - oh well, we don't always get what we want....

I was bought up to fight for what i believe in - if i believe im right them im going to fight for it - it matters not if i lose, at least i lost trying for what i thought was right - heck i knew i didn't have a chance at school (17yrs ago) of winning the 200m sprint, but i still gave it my best shot!!!!

This site is called money saving expert for a reason - the idea (or so i thought) was to save money, not just roll over and take it whatever way.......

NCISROCKS

GamerInfo wrote: »

I think that's where people got confused - i made the company aware of the damaged part, they told me they would send a replacement, i asked what i should do with the defective part as i had no way of disposing of it - they then assured me they'd arrange for it to be collected when the new one was delivered.

I'd always said i didn't think it was fair 'after they'd promised' to take the damaged part away that i should be out of pocket to dispose of it myself or be inconvenienced by having it create a fire hazard in my home.

The only legal requirement i asked for was whether they could take a chunk of money from my original transaction payment - as others have pointed out, yes they can take money from my initial payment before they issue a refund.

it would have been nice if people gave suggestions on what i could have said to help my case rather than tell me i don't have a cat in hells chance legally - oh well, we don't always get what we want....

I was bought up to fight for what i believe in - if i believe im right them im going to fight for it - it matters not if i lose, at least i lost trying for what i thought was right - heck i knew i didn't have a chance at school (17yrs ago) of winning the 200m sprint, but i still gave it my best shot!!!!

This site is called money saving expert for a reason - the idea (or so i thought) was to save money, not just roll over and take it whatever way.......

..and this Board is Consumer Rights not Consumer Wants.

GamerInfo

NCISROCKS wrote: »

..and this Board is Consumer Rights not Consumer Wants.

Thanks for your helpful comment... the issue was resolved about 5 posts ago, you can leave this thread now, your comments are of no help...suggest you find another thread to post your words of wisdom in :T