Orange - Poor customer service! What can I do?

TEDDYRUKSPIN

Got cut off.

visidigi

vote with your feet. some companies don't deserve all the chansing a buyer is willing to make...

gas4you

Your porting details will have got corrupted between O2 and Orange.

Nothing Orange can do other than keep requesting the details. Will be O2 slowing things up here

TEDDYRUKSPIN

That is what they said for the past 9 days but still they have'nt got around to get it fixed.

markdavey

Given your number is mid port, I *believe* that you need to get it resolved as you cannot stop the process now.

Seriously, INSIST on being put directly through to the porting team and then INSIST on speaking to a supervisor. I usually select 'billing' on the automated phone system and then simply ask to be put through to porting. On only one occasion did I have to get moderately shirty with the billing analyst who thought he could resolve my issue himself...

drbesty

It's always the network porting out the number that causes problems, Orange can do bot all until O2 resend the porting files and they won't be in any rush to do that. O2 had a few problems with ports last week, they're still trying to clear them

chrispafc

Probably the janner call centre!

TEDDYRUKSPIN

Phoned again and spoke to the supervisor. Said only can send an email to O2. Great eh. Had enough.

Time to pop into the shop. 11 days tomorrow!