Vodafone changing my direct debit details without my concent, 3 TIMES!

chadwicksmith

What do you think??

chadwicksmith

Anyone?....

soul619

chadwicksmith wrote: »

After being made to wait 7 days and speaking to so many poorly trained Vodafone staff all they have done is given me a further 2 months free line rental.

They still don't know what actually happened and probably will never get to know because they are saying that if it wasn't me who called and asked for the details to be changed then i couldn't listen to the call?

This is absolute b.s. and their so called fraud team are pants too, this headache started in September and isn't yet resolved, surely i can take this further??

unfortunatly this is true

if your account has been accessed fraudulently vodafone cannot legaly pass the fraudulent details on to you even a DSIR would not obtain this information you would only recieve your calls not the fraud one's

sammyvine

That's why i don't like paying by direct debit and would rather spend the £3 charge on paying by paper bill at the bank or orange shop.

DD with phone companies is a hassle and i just don't trust them. One of my mates had money withdrawn several times by 02 even though he had already paid his bill.:eek: