Free Phone From O2

alykatz

my oh ordered one yesterday about 10.30, he got confirmation email but so far have not had cancelation email, so heres hopeing.

Mike54_2

How do I actually track the progress of my order?

Because I think im going blind as I cant see it anywhere :eek:

now_a_mum&skint

you are soooo lucky getting your phone buffin, I got this from o2.........

All Orders except Repair Replacements:
We regret to inform you that the items you have ordered from us are currently
out of stock although we will make every effort to ensure that they will be
delivered to you as soon as possible. If you selected a chargeable delivery
option a refund will be processed for the amount you paid. If you paid for this
charge by credit or debit card, a credit will be applied to your credit/debit
card within the next 28 days. If the charge was billed to your account, a
credit will be applied to your account.

I take it from this, that it should be sent when in stock????

now_a_mum&skint

oooh I do hope it arrives xxx

buffin

Mike54 wrote:

How do I actually track the progress of my order?

Because I think im going blind as I cant see it anywhere :eek:

I had this problem, and until I received an email from O2 informing me that the phone was now with the couriers the option never appeared in my O2 account.

Once it was with DHL it also showed on my O2 account, so perhaps it is only confirmed as ordered once it is with the couriers.

I have to add that lots of my friends and work colleagues have also received the same emails as a lot of people here telling them the phone is out of stock, so I must have been lucky.

One strange thing is that each day they seem to offer different phones, depending on how you click the appropriate tariffs. My friend ordered her phone in the morning the day after me and got a different phone, but her work friends found the offer was gone by about mid day. The following day the offer was back up and running, again with different products, which makes me thing this is somehow part of a cunning ad campaign by O2 to drive traffic to them?

vikki2k1

how do you track it through dhl?
do you put the order number in?

tinkerbell1978

omg!!!! i just went to log into o2 to check out my order status and got someone else info up surely thats not good!! has her email and security stuff on i just came out of it quickly!

DonutUK

Ordered one of these Motorola Z3 RIZR's and got the 2 emails...1 thanking me for the order and 1 saying it had been sent to the warehouse for dispatch.
Then i got an email to say they were out of stock.

Having checked O2's T&C's I found this:
We shall not be obliged to accept your order. If we do, your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.

A contract for the products and/or services requested by you shall only be formed once our confirmation message has been successfully sent to the address of your electronic mailbox or your internet access provider?s server.

My question is does either of the 2 emails i received constitute "confirmation" and if so, how do i go about ensuring O2 provide the phone?

I am convinced that they are stalling with the "out of stock" message in the hope that no-one chases them for the phones!

Has anyone phoned O2 to check?

slowen

It's not worth chasing them for a free phone, if it arrives then it's good but if nothing happens just let it lie as you win some and you lose some

lechat

im gutted i only saw this yesterday evening, if anyone has a spare free phone feel free to send it my way