Free Phone From O2

pennylane99

I think they are fixing it....

imyontour wrote:

ISSUE: The O2 Services team have advised that a known error on the O2 shop which allows customers to fraudulently obtain free handsets has been added to various websites. It has been identified there is currently over 12,000 free handset orders in backlog as a result of this issue.

IMPACT: Splash pages have been applied to the Consumer shop to prevent any further fraudulent activity. External Customers attempting to place orders with O2 for new handsets and connections will not be able to at present. This change will also be implemented onto the Telesales shop. Once the change begins the Telesales shop will also be off line.

Upgrade and Agent Shop are not impacted by this issue

UPDATE (15:30 27/01/07): The O2 Services Team had a change scheduled for Monday night which as had to be brought foward.(CCR 3176578). This change has been through the test environment and will resolve the underlying issue.

RESOLUTION TIMESCALES: TBC.

surfcat

KittyKate wrote:

Not true I am afraid, and before I get flamed, I worked for o2 high level technical support for a long time before moving on to goverment security cleared web hosting.

Sorry but o2 are in total control of their systems. The cached version shouldn't link to the live version for one - it's a joke we all got confirmation emails in the first place. If they chose to honour it and send us the phones this is still not illegal, its their choice.

o2 no longer sell the phone so don't have it to send. No-one has broken the law. It is NOT 'soft hacking' (and I will not reveal what is!) - finding stolen credit card numbers isn't legal, or a glitch of a site, or something someone can do without knowing the implications of it. It's theft pure and simple.

We don't see the phones but no need to panic.

cheers kitty kate. It is a bit of a joke isn't it, a saved page is still able to go all the way to check out and beyond! don't they operate session ids or anything?

slowen

Originally Posted by imyontour
ISSUE: The O2 Services team have advised that a known error on the O2 shop which allows customers to fraudulently obtain free handsets has been added to various websites. It has been identified there is currently over 12,000 free handset orders in backlog as a result of this issue.

IMPACT: Splash pages have been applied to the Consumer shop to prevent any further fraudulent activity. External Customers attempting to place orders with O2 for new handsets and connections will not be able to at present. This change will also be implemented onto the Telesales shop. Once the change begins the Telesales shop will also be off line.

Upgrade and Agent Shop are not impacted by this issue

UPDATE (15:30 27/01/07): The O2 Services Team had a change scheduled for Monday night which as had to be brought foward.(CCR 3176578). This change has been through the test environment and will resolve the underlying issue.

RESOLUTION TIMESCALES: TBC.

How is it fraud if it's their own systems allowing you to get through the checkout, surely it's just a flaw in their system and not fraud on anyone that has ordered as people who have placed an order have done so as a miss-price and most people know they won't receive anything anyway

vikki2k1

slowen wrote:

How is it fraud if it's their own systems allowing you to get through the checkout, surely it's just a flaw in their system and not fraud on anyone that has ordered as people who have placed an order have done so as a miss-price and most people know they won't receive anything anyway

thats true, they cant say its fraud if its a missprint!! its not like we have hacked their system and changed the prices!
also they said it was a known error!! why didnt they fix it when they found out about it!?!?

SmileBeHappy

i got an email recently

Your order has been processed but is out of stock- will send it shortly

Will i get it?

pennylane99

dont think so....

Chr15 wrote:

I've just contacted O2 Customer Services about these phone. I've been told that all orders up until 25th will be honoured and after that will either be asked to pay or be cancelled.

I'll hang on to our old phones.

They say there was a glitch but it's now fixed.

slowen

Don't see the point of phoning up to see if your gonna receive a free phone as most people who applied will have known you would not receive anything as O2 are not going to give a phone for free but it was worth a try in completing the checkout and it's just the same when Amazon listed the stargate boxsets as by you order on the off chance the you receive something and if you don't then it's no big deal

lucyloves

They've now fixed it.

All I got was:

You have already added the Talk Anytime to your basket You have already added the Talk Anytime to your basket.

Please view the phones page for phones which apply to your choice of tariff.

teenage_Drama

Is there anybody who hasnt received a out of stock email?

gingerchick

I haven't received the out of stock e-mail...............yet!

I did this last night about 10pm, and got the confirmation e-mails from them.

But somehow I can't see me getting a phone for nowt.
Too good to be true 'n all that, as they say.