Tenant help ...

Cherryjack

Thanks ,thats very true ..
They did but ive seen non of this, should i have?

BitterAndTwisted

What do you mean , you've never seen them? How did you make the decision about whether to accept this tenant or not? You pay the agent to carry this stuff out for you on your behalf, but you are supposed to be the decision-maker. You should ask to see copies of everything they have. I'd be fascinated to hear what the previous landlord has to say about her now.

HP77

We had a "nightmare tenant" when we rented a property out.

Keep all the correspondence that you have (e-mails, letters etc) as you WILL need all of this when it comes to trying to get your deposit back.

You will be protected by whichever tenancy deposit scheme you, or the letting agents, have signed up to. It does take quite a long time but you will be able to get money back from her deposit to cover the cost of repairs, repainting walls (to cover marks from where things have been stuck on etc)

Get shot of her ASAP and go through the tribunal process. Be fair to your tenant....but don't let her take the p*ss out of you.

Cherryjack

BitterAndTwisted wrote: »

What do you mean , you've never seen them? How did you make the decision about whether to accept this tenant or not? You pay the agent to carry this stuff out for you on your behalf, but you are supposed to be the decision-maker. You should ask to see copies of everything they have. I'd be fascinated to hear what the previous landlord has to say about her now.

Oh my goodness, now alarm bells are ringing.. feel so stupid now ( i really had no idea and thought that it was just them that do this).. arghhhhh oh crap :-/

Cherryjack

davehurd77 wrote: »

We had a "nightmare tenant" when we rented a property out.

Keep all the correspondence that you have (e-mails, letters etc) as you WILL need all of this when it comes to trying to get your deposit back.

You will be protected by whichever tenancy deposit scheme you, or the letting agents, have signed up to. It does take quite a long time but you will be able to get money back from her deposit to cover the cost of repairs, repainting walls (to cover marks from where things have been stuck on etc)

Get shot of her ASAP and go through the tribunal process. Be fair to your tenant....but don't let her take the p*ss out of you.

Thanks dave, ive kept copies of all the emails.. and with the advice of bitter will get them to do a full inventory tommorow with pics.. i will mention this the letting agent also. Many Thanks

WeegieWumman

As previously mentioned: YOU are paying the letting agents. If they aren't efficient and well mannered, change them.
To comply with housing legislation, ensure that the property is wind and watertight.
If you supply white goods, you'll find yourself liable for their upkeep and replacement.
When a tenant leaves a property, immediately take meter readings and pass them on to the energy supplier.

theartfullodger

This does not sound at all good, but then finding out Agents can be rude, tenants ddon't care about the place etc etc etc won't have been a surprise (err.. if it was a surprise suggest you get out of the business...).

Whatever else you do make sure EVERYTHING you do with agent and tenant is confirmed by you in writing, and file a copy, including all the things listed about. It sounds like it will end up in court...

So (eg..) T 'phones you and asks you to change toilet-roll: You politely decline, T upset but eventually puts down 'phone.. Write a letter confirming the conversation... keep a copy...

Good luck & hope you've deep pockets!!

Cherryjack

theartfullodger wrote: »

This does not sound at all good, but then finding out Agents can be rude, tenants ddon't care about the place etc etc etc won't have been a surprise (err.. if it was a surprise suggest you get out of the business...).

Whatever else you do make sure EVERYTHING you do with agent and tenant is confirmed by you in writing, and file a copy, including all the things listed about. It sounds like it will end up in court...

So (eg..) T 'phones you and asks you to change toilet-roll: You politely decline, T upset but eventually puts down 'phone.. Write a letter confirming the conversation... keep a copy...

Good luck & hope you've deep pockets!!

Thank you, ive put everything in writing and im waiting to hear back..i dont have any contact with the tenant, just the agent.. hopefully get things sorted soon.

Cherryjack

WeegieWumman wrote: »

As previously mentioned: YOU are paying the letting agents. If they aren't efficient and well mannered, change them.
To comply with housing legislation, ensure that the property is wind and watertight.
If you supply white goods, you'll find yourself liable for their upkeep and replacement.
When a tenant leaves a property, immediately take meter readings and pass them on to the energy supplier.

Thank you, i will be in to get the meter readings for sure :-) i didnt supply white goods.. and non furnished

theartfullodger

Cherryjack wrote: »

Thank you, ive put everything in writing and im waiting to hear back..i dont have any contact with the tenant, just the agent.. hopefully get things sorted soon.

Err.. are you just communicating with the Agent or also with the Tenant?? In your shoes I'd want to ensure if & when this gets to court (and you the Landlord will be the other party, not the agent..) I've the evidence ready.. Relying on (eg) "What the agent told me" won't help....