Mobile faulty after 9 months

Yoshiki_UK

Hi guys, new poster here, just looking for some advice. Today my dad's phone just decided to stop working. I don't know the model of the phone as he is not here at the moment, but it is an LG, and he bought it from Orange. It is on a contract.

He phones orange and they said that in the first 6 months it is under warranty with them, and in the final 6 months of the year warranty is covered by LG. So he phones LG and they said he has to send it to them for repair. He needs his phone for work so can't be without a phone. Another phone call to orange has them saying he has to pay £60 for some care plan if he wants a phone loaned to him.

I'm just wandering can anything be done about getting a phone on loan without having to pay extra money? Because it seems a bit stupid to expect people these days, who need their phone to work, to be without a phone. And it isn't like it has broken 2 years after he got it, it is still within a year of purchase.

Thanks for the help.

grumbler

Yoshiki_UK wrote: »

He phones orange and they said that in the first 6 months it is under warranty with them, and in the final 6 months of the year warranty is covered by LG.

They are lying (pretty typical for Orange). In fact they have to repair/replace it even after 6 months; the only difference is that after 6 months the onus is on the customer to prove that it is the manufacturer's fault and the phone was not damaged or used incorrectly.

So he phones LG and they said he has to send it to them for repair. He needs his phone for work so can't be without a phone. Another phone call to orange has them saying he has to pay £60 for some care plan if he wants a phone loaned to him.

I'm just wandering can anything be done about getting a phone on loan without having to pay extra money?

Just buy a spare handset for a few pounds:
http://www.mobiles .co.uk/orange-alcatel-ot-209-royal-pay-as-you-go.html


£1+£10
£3.09 - cashback

It's unlocked and you can convert £10 credit into £6 cash via getpoundsback.co.uk

1+10-3-6=£2

They usually send them pretty quickly, probably the same or the next day.

Alternatively just go to your local Tesco or CPW and pay a little more, but Tesco's phone is likely to be locked to the network that sim card it comes with.

Techhead_2

grumbler wrote: »

They are lying (pretty typical for Orange). In fact they have to repair/replace it even after 6 months; the only difference is that after 6 months the onus is on the customer to prove that it is the manufacturer's fault and the phone was not damaged or used incorrectly.

Just buy a spare handset for a few pounds:
http://www.mobiles .co.uk/orange-alcatel-ot-209-royal-pay-as-you-go.html


£1+£10
£3.09 - cashback

It's unlocked and you can convert £10 credit into £6 cash via getpoundsback.co.uk

1+10-3-6=£2

They usually send them pretty quickly, probably the same or the next day.

Alternatively just go to your local Tesco or CPW and pay a little more, but Tesco's phone is likely to be locked to the network that sim card it comes with.

They aren't lying. You are talking about rights under the Sale of Goods Act, Orange are talking about the warranty. Two separate things which people on here confuse regularly.

The OP can choose either route, they can claim under the warranty (should take a few days with LG) or they can prove its faulty to orange; hand the phone to Orange who will send it to LG.

grumbler

Well, I cannot find anything about Orange's own warranty on their website. This makes me thinking that what they told the customer referred per se rather to the SOG act than to the warranty.

Techhead_2

As the OP mentions warranty several times, it seems reasonable to assume the conversations with Orange were in regard to the warranty rather than Sale of Goods Act.

However, the OP is free to choose either route. Not that it carries any weight, but my opinion would be to just send it off to LG. Seems much quicker than proving a fault to Orange and getting them to send it off or pursuing an exchange/refund. In my experience, LG repairs are turned around quickly.

macman

There is no automatic right to a loan phone on a consumer contract. If he needs the phone for work then maybe a business tariff is more suitable, as it would presumably offer such a facility?