Pipex phones moved to TalkTalk?

aj20

Thanks for the response Mark. Perhaps you could post the contact details of the department within talktalk dealing with the migration as there are no contact details at all on the letters i have received and the talktalk website gives no indication of which number pipex customers should call.

Also i don't see any prices on the essentials packages that tie in with the price i have been told i will be paying after the migration. As previously stated this is more than i am currently paying on a unlimited contract.

TalkTalk

Hi Guys,

For Queries directed to the Pipex Teams, this would need to go through the PipexUK website, not the TalkTalk Website.

A contact number from the Pipex site is 0871 6633300 which customers can use to contact the relevant teams regarding migration. Alternatively they can be emailed on care@pipexuk.com

As advised the TalkTalk Teams do not have access to the Pipex systems. During the migration this is handled by a specific department within TalkTalk Group. As such queires need to be directed to this department using the above details or contact information on the migration letters.

When migrations are completed your account will appear on TalKTalk systems and we can provide you with full account support.

Aj - Can you be more specific on the nature of your query with the essentials pricing and I can clarify this.

Regards

Mark
TalKTalk Online Community Department

aj20

Hi Mark
The price listed on the TalkTalk website for the essentials package is £6.50 + £13.80 for line rental making a total for £20.30. The letter I received from TalkTalk told me my monthly charge will be £27.62 with no break down of what this figure is made up of. I do not have any extras on my current package with pipex, just evening and weekend calls and unlimited broadband.

TalkTalk

HI Aj20,


Without knowing the exact tariff and add ons that your being transferred to its difficult for me to advise you further on this.


If you contact the Pipex Teams on the details below they may be able to provide more advice. As previously stated until such a time the migration is completed I have no visibility of the account, so queries would need to be directed to the Pipex teams.

Regards

Mark
TalkTalk Online Community Executive.

Skiglenshee

I now have my snail mail letter from Pipex telling me that the migration has been delayed. However, in addition, I have just had a reply to the query I posted some days ago through the Pipex website and it is telling me that the migration is now going to happen on 28 November.
I wonder.....

TalkTalk

hi Skiglenshee,

As advised below we are aware the migration ahs been pushed back. Dates are being advised to customers on an individual basis as to when their account will be migrated.

Regards

Mark

wideload1971

I got my letter too, on Saturday, and thought I'd post just to let you guys know. Think I'll bear the date of the 28th in mind but see when I get proper confirmation if it's being done on an individual basis.

Thanks for keeping up with the thread Mark.

TalkTalk

Hi Wideload,

Its what we do in the Online Community Department so no need to thank me.

Its unfortunate I cannot provide any more specific information on this matter. However there are benefits to having specific teams setup to manage the Pipex migrations and the restirction of account access by other departments.

As advised from what weve been made aware the delay is being notified via another letter being dispatched to those customers affected (many were sucessfully migrated by the 7th Nov date), to ensure were managing expectations.


Once the migration is completed you will be able to register on the Members Forum and we can provide full support for any issues or queries you may have.

Regards

Mark
TalkTalk Online Community Department

wottalot

Oh great - a line of communication with TalkTalk for us abandoned Tiscali/Pipex customers.

I've had all three letters from TalkTalk telling me I'll be migrated over to them from Pipex, and sure enough, the billing has been altered as of December. I was emailed again today - 9 Dec - saying my new bill is ready, but I can't access My Account to read it (or the one before).

The e-mail tells me to sign in with my tiscali e-mail address or reset the password if necessary, but the TalkTalk log-in page won't recognize either my password or my email address !

Please advise on what to do now Mark - but don't say 'Call India' .... I tried that and they've got no record of me. Please provide this 'specialist' contact within TalkTalk responsible for the transfer.

Thanks in advance,

Paul

deeviking

Hi Wottalot

Glad to hear that you still HAVE a service with Talk Talk.

My Pipex Unlimited Broadband, which I'd had for donkey's years, has mysteriously been 'ceased' during the migration to the Talk Talk platform. It has taken me 7 calls and about 5 hours on the phone to Talk Talk to discover what has happened after my connection just dropped on 3rd Jan. They have made no apologies, or attempt to reconnect my Broadband, leaving me with no connection at all for 8 days now. They just pass you back and forth between departments, with the obligatory 10-15 minute queuing time for each department.

Also, the 'Unlimited' product that I had enjoyed for many years no longer exists and they advised that we would have a 40GB limit which could be increased to 80GB if we would like to pay an extra £5.00 per month.

My son works from home and has, so far, spent well in excess of £40 for a 3G Dongle connection to enable him to do his job.

My numerous calls resulted in a complaint to the CEO's office 4 days ago - I still haven't heard anything from them, despite being promised a call back within 48 hours. Of course, they are continuing to bill me and to add insult to injury they send me customer satisfaction surveys, asking how I found their support, on a regular basis. I don't think there is a rating LOW enough for me to express my disgust at the lack of assistance I have had.

Needless to say, I shall be going elsewhere for my broadband and will continue to tell everyone I meet about the shameful service I have had from Talk Talk.

Would be interested to hear from any other ex Pipex customers who have had problems, just to reinforce my case to be compensated for the expense we have incurred.