Question from a shop worker

Markb06

No more of the rubbish I got last time. I am simply finding out the law so I can help the customer

Customer bought 2 hard drives in August 2011. He said he has only just checked but realised one hard drive is missing. We have done a stock take on said hard drive and we are not missing one or have we gained one. The last time there was any variance was with the riots.

What do I tell the customer who is coming in to see the store?

Cheers

visidigi

you tell him he should have checked sooner - you don't have to do a stock check for this, he had more than enough time to check the staus of the HDD's. I wouldn't even mention you've done a stock check as this just implies the guy is lying and will only aggrivate the situation further.

Does the business you work for have terms of sale? Was the sale completed in person or via delivery?

scheming_gypsy

I think you can pretty much tell him that there's nothing you can do as he's left it too long.

When was your last stock take? if you've done one since he bought the drives, was there an extra one?

Hintza

OK no nonsense............tell him to get lost.

Now that was easy.

Regardless as to whether he is telling the truth, he should have checked earlier.

Markb06

scheming_gypsy wrote: »

I think you can pretty much tell him that there's nothing you can do as he's left it too long.

When was your last stock take? if you've done one since he bought the drives, was there an extra one?

Stock take was done after the riots to account for loss

texranger

Markb06 wrote: »

No more of the rubbish I got last time. I am simply finding out the law so I can help the customer

Customer bought 2 hard drives in August 2011. He said he has only just checked but realised one hard drive is missing. We have done a stock take on said hard drive and we are not missing one or have we gained one. The last time there was any variance was with the riots.

What do I tell the customer who is coming in to see the store?

Cheers

strange. someone purchased 2 hard drives and then only noticed 3 months later he only had 1 hard drive. how can anyone not notice this in 3 months. i would of assumed that if he purchased 2 hard drives this would be because he needed them at the time, so to not noice he only has 1 is daft in my eyes. i think he may be trying to pull a fast 1

Hintza

texranger wrote: »

i think he may be trying to pull a fast 1

Nothing fast about it............:D

proactive

just sounds like he's chancing his luck trying to get a free hard drive to me.

System

proactive wrote: »

just sounds like he's chancing his luck trying to get a free hard drive to me.

An extra one to sell on ebay now that HD prices have rocketed.

bobajob_1966

texranger wrote: »

strange. someone purchased 2 hard drives and then only noticed 3 months later he only had 1 hard drive. how can anyone not notice this in 3 months. i would of assumed that if he purchased 2 hard drives this would be because he needed them at the time, so to not noice he only has 1 is daft in my eyes. i think he may be trying to pull a fast 1

My hard drive was sat in its box for well over a year! Having said that, I would not dream of trying to claim from the shop if I'd realised it was missing when I finally opened it.

proactive

why have the prices rocketed then what caused that?