Pulling Hair Out

scoobs1967

Hi there i wonder if anyone can help....my norton anti virus has expired and i decided not to renew norton but to go for AVG...i had to download a Norton removal tool from symantic website in order to remove norton....to my horror i have now lost my administrator status and cannot seem to restore this...ive tried to fix the registry but all it tells me is that i am not authorised to alter the registry....i have also lost the RUN command in start up and even the ability to turn off the pc from the start menu....Any help would be gratefully appreciated...thanks guys

albertross_2

safe mode? f8 at boot..

thomas01155

on the Logon screen press ctrl alt deleted twice then another log on screen will appearer om the user type administrator and leave the password field blank and press ok. Same thing as albertross said,sorry didn't see you had posted.

scoobs1967

Hi tried both of the remidies that have so far been posted...safe mode got so far and then froze....and ctrl alt and del twice got me through to the screen but wouldnt allow me to just type administrator with no password and then continue

computerwoman

go to start/control panel/user accounts/and set up another account there or change the administrator account to yours.

computerwoman

in user accounts go to change my account type and you should be able to change it to full administrator

scoobs1967

ive created a new account which works a treat...only thing is kids are giving me grief cos all their game saves are gone...i just cant win

thomas01155

try this http://officerecovery.com/freeundelete/

scoobs1967

hi there....ive downloaded and ran freeundelete and i still cant get anything back in start up....all i have is log off and i cant even use system restore as that fails also....i hate norton

albertross_2

So it will boot with the new user?

Is the new user an administrator?

If so, go into user manager, change the administrator password, so that you know it in future.

try chkdsk c: /F/R

if your original account still doesn't work, make the original account an admin

scoobs1967

thanks for fast response...it still says administrator in the user account...its just if i try to do anything it denies me....also i have no run command anymore as that dissappeared with the turn off utility