Problems getting money from EDF after Switch

RJHeys

Hi all

I switched from EDF to NPower at the end of April this year and provided meter readings to both. Despite this my final bill from EDF was estimated and wildly inaccurate.

I having been calling EDF at least monthly to chase the oversight and enquire about my payment. Every time I get told that due to a change in computer system they are unable to process the credit as the last provided meter reading was prior to the new computer system being installed.

Today I was told that it could take up to four more months to issue a correct bill.

Is there anything I can do, or quote, to make them hurry up?

Many thanks, Rebecca

UP28

Hi, you have waited long enough for your money back. I would lodge an official complaint with EDF as they owe you money. They should be able to generate a manual bill for you and issue you with a refund.

My own experience with EDF is that you must be prepared to take your complaint all the way to the Ombudsman. Things do get resolved when this approach is taken. The Ombudsman will only take on your complaint if you have followed EDF's own complaint process first. They have held onto your money for over 6 months, this together with the hassle of ringing them every month means you have been inconvenienced and disadvantaged.

Keep all emails as the Ombudsman requires evidence that you have tried to resolve this with EDF.

Good luck.

Sterling

Also you might consider claiming for your time and inconvenience. Post number 17 of this thread is excellent stuff.

https://forums.moneysavingexpert.com/discussion/3508959

McKneff

EDF will have probably sorted it by the time the ombudsman even looks at it, it can take anything up to a year.

I had a complant and that is exactly how long ittook for me.