We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Avoid Lovefilm.com!!
Options
gezza1302
Posts: 1 Newbie
I have been a member of Lovefilm and Screenselect for around three years and this week attempted to cancel my membership. All my discs were sent back and so I called them up and was put through to their call centre in India. Initially they refused to cancel my membership because they maintained that I still had a disc out on my account, however this was a disc I had reported as not sent in the correct envelope in 2004 and so I had never received it.
After much discussion they agreed to cancel my account and stated that they would send me a confirmation letter. However, they have since not cancelled my account and moved the 'wrong disc' into the 'allocated discs' section, meaning that I cannot cancel my account. In my opinion this is completely unethical behaviour and I would advise anyone considering an online DVD account to avoid Lovefilm.
Gezza
After much discussion they agreed to cancel my account and stated that they would send me a confirmation letter. However, they have since not cancelled my account and moved the 'wrong disc' into the 'allocated discs' section, meaning that I cannot cancel my account. In my opinion this is completely unethical behaviour and I would advise anyone considering an online DVD account to avoid Lovefilm.
Gezza
0
Comments
-
Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards