Compensation question, for years of mistakes by DMC

mitzy2010

Hi, im interested in opinions about compensation....

I was with a debt management company for a few years, i left them over a year ago because (in brief) they duplicated debts, they discussed my accounts after i left them, sent payments to creditors i didnt owe anything to, told me debts had been sold when they hadnt, payment were sent but never arrived,........the list goes on. When i left, a lady told me because i was leaving every creditor would charge me interest and possibly back date it, luckily its recorded. All in all a terrible experience, after i made a formal complaint, they admitted dupliacting a debt and giving a terrible service. I have had a refund of all management fees, and £100 good will.

Im insulted at £100 good will, baring in mind i still have a debt that they made up and iv been corresponding with them and creditors for over a year to try and sort out the huge mess.

Would like opinions of what would be an acceptable good will payment?

Thank you

brettcta

anything over £1 is a good goodwill payment

somethingcorporate

The problem with goodwill is it is entirely discretionary so £100 seems somewhat reasonable (to me).

It does appear, however, that you may have genuine suffered financial loss as a result of their actions - my feelings are you should be compensated for this. Can you quantify the impact that they have caused you? This would be a starting point for ten.

mitzy2010

somethingcorporate wrote: »

The problem with goodwill is it is entirely discretionary so £100 seems somewhat reasonable (to me).

It does appear, however, that you may have genuine suffered financial loss as a result of their actions - my feelings are you should be compensated for this. Can you quantify the impact that they have caused you? This would be a starting point for ten.

Thanks for your response, the impact is 2 years of sorting out a mess they created, it still isn't sorted. I still have a debt they created. My opinion is they refund me the money they paid for a debt that isnt mine, and get the money from the creditor in their time not mine. their response is give us more time to get they money from the creditor. They have had over a year so far

wealdroam

mitzy2010 wrote: »

Thanks for your response, the impact is 2 years of sorting out a mess they created, it still isn't sorted. I still have a debt they created. My opinion is they refund me the money they paid for a debt that isnt mine, and get the money from the creditor in their time not mine. their response is give us more time to get they money from the creditor. They have had over a year so far

But the question was... can you quantify that impact/loss?

If so, write them a letter stating the amount they owe you, and give them say 14 days to pay it. Tell them you will start legal action if they haven't paid what they owe you in that time.
Call that letter a letter before action, and send it recorded delivery. There are samples elsewhere on this forum.

somethingcorporate

wealdroam wrote: »

But the question was... can you quantify that impact/loss?

If so, write them a letter stating the amount they owe you, and give them say 14 days to pay it. Tell them you will start legal action if they haven't paid what they owe you in that time.
Call that letter a letter before action, and send it recorded delivery. There are samples elsewhere on this forum.

^^ This is the important thing!

mitzy2010

Can i quantify the impact/loss is the question i need help with.... the debt is easy it has a total figure, my time and stress its caused, is what im really not sure about, in terms of money.

somethingcorporate

Can you be specific with the number of hours etc? The more scientific and fact based you make your claim the more likely you are to get a result.

How much do you value your time at?

mitzy2010

Well, i will use minimum wage, and start to work out how many hours plus postage costs i have incurred. I will list it like an invoice.

Thank you for your help, i had better get started!

wealdroam

mitzy2010 wrote: »

Well, i will use minimum wage, and start to work out how many hours plus postage costs i have incurred. I will list it like an invoice.

Thank you for your help, i had better get started!

Yes, that is exactly what you need to do.

Bit of a slog, but good luck.

mitzy2010

Thank you, iv sent the letter, and gave her 7 working days, now sit and wait.....