Desperately need out of my virgin mobile contract!!

arcanebeauty

I have a 24 month contract which ends in July 2012, so I have 8 months left to go. for "£30" a month i get 600mins unlimited texts, unlimited internet and unlimited virgin to virgin minutes on a blackberry
When I first received my Phone I had nothing but troubles, 4 days into my contract I called to see how many minutes I had and was horrified to hear that my phone bill had somehow accumulated to over £100, naturally I got straight in touch with Virgin who apologised for a technical difficulty on their side, I put it down to it being on a new contract. However the following month when my package was supposed to be added...it never was, nor was it for the next few months (approx 6-8), I had to contact virgin every month and explain to them my contract so they would put my minutes on! And that's only the beginning, over the months by bill has gone up from £30 to over £60, with virgin claiming I am going over my 600mins by another 400 odd minutes!!(On one occasion charging me over £8 for a 20 minute call). I have called them on numerous occasions because my bill is stating it is over £100, which can't be correct because I haven't yet gone over my minutes, a couple of weeks ago i gave them a rather aggravated call stating that if they were going to take over £100 off me for a £30 bill then i want to cancel my direct debit, the woman then preceded to tell me that my service would be suspended to which I replied, suspend it. Along comes the due date for my bill and I receive the text message notifying me when me when my direct debit will be taken, I think nothing more of it. A week or so later my account is suspended so I call virgin and ask why to which their response was "you haven't paid your bill!" I explain the misunderstanding and reset my direct debit up for my usual date (knowing I will have been paid by then). So virgin do no more than take the direct debit out early, sending my bank account overdrawn and incurring bank charges for me (the payment did not go through, but I will still be charged)Naturally by this time I am livid as I am now receiving calls from my bank! Upon calling Virgin again to sort this out, and waiting an hour on hold for them to answer, I am greeted by nonchalant customer service staff who really couldn't give a damn, are not willing to offer any sort of support, I have all of the virgin amenities in my home and a number of my family members are on virgin and have not had any troubles with them. However I now have to fork out £120 for 2 months worth of phone bill? it ludacris! Their customer service is appalling and they are not interested one bit in keeping there customers!!!
So in short, what do I do?
Many thanks in advance, and I apologise for the lengthyness of this!x

grumbler

arcanebeauty wrote: »

....virgin claiming I am going over my 600mins by another 400 odd minutes!!(On one occasion charging me over £8 for a 20 minute call).....
So in short, what do I do?

Check itemised bill?

oldgoat1204

I dont think you can finish contract without cost BUT,try changing to a cheaper tarrif,you'll start your 24 mths again but,it could prove cheaper. ,,, I recently called virgin ref my contract.£15 for 500 mins...they tried to keep me on contract,and in the end ,5 mins,later,said if i stayed with them,i could have 800 mins,,1000 texts,,,unlimited virgin to virgin mins and 1 gig of internet,,i asked how long for,thinking 3 mnths or limited time.,they said it was for as long as i stayed with them,,,the cost was ,,,,,,,,,,,,,,,£9.60............which is their 800 for £20,,monthly rolling contract,,discounted by £11,,,,,GIVE ME THAT was my reply and i'll stay.....I rang brother in law and told him,as he is with virgin.10 mins later he rang me on his new 800 min contract,for £9.60....try it its there for the taking

thegoodman

Check itemised bill and see where charges are coming from?
May be you are using the phone to dial numbers which are not included as free?
Find out how many minutes you have used per month? If less than 600 free minutes than no charge.
The virgin service is normally better than others, not perfect better.
You will need to talk to them once you have checked all the info.

Most of it is common sense.