Bye EDF - I've had enough

[Deleted User]

timbo58 wrote: »

I have to agree entirely.
I swapped to EDF on the promise they'd remove my PPMs for free, no one else would.

I've waited 4 months for the electric meter changeover (from PP) and am still waiting 11 months later for gas meter changeover (from PP)
The never answer the phone in less than 45 minutes, I haven't had an electric bill (despite asking many times and inputting the correct reading) in over 7 months.
I've emailed dozens of times (including the CEOs address) and phoned 6 times at least (before I gave up entirely).

They ignore requests for the accounts to be cancelled and now I have one PPM and one DD meter I can't get a good deal on dual fuel any longer.

They are utterly useless and incompetent, they can't sort bills out, answer phones or emails correctly or timely or stick to their promises made.

The only thing that EDF seem to do promptly and with any vigour is to sign you up initially, it's ALL downhill from there.

I expect the only time I'm likely to see this fabled electricity bill is when I change suppliers (I will be changing the moment I can back to SE who at least answer the damn phone!)

I think this just about sums EDF up.