E-bay Mirror Smashed When Delivered.

arcon5

I would consider 7 days a small time scale for visually inspecting goods.

NCISROCKS

arcon5 wrote: »

I would consider 7 days a small time scale for visually inspecting goods.

...really?

texranger

techically if you look on a majority of sites and even if you order goods in a store for delivery they will tell you to inspect goods on delivery before signing for them and then report any problems within 3 days of delivery

misssarahleigh

texranger wrote: »

techically if you look on a majority of sites and even if you order goods in a store for delivery they will tell you to inspect goods on delivery before signing for them and then report any problems within 3 days of delivery

That doesn't work in theory though does it. Ignoring the time scale, do you make the post man/delivery driver wait when they deliver something. Would yet make him stand on the door step while you took the parcel inside, got the scissors out, unwrapped the item, give it a good inspection them go back to sign?

And what happens if it is broken? Do you think the driver is gonna accept it back, or do you think he's gonna tell you to ring the company.

It's a good idea, but in practice I think most people don't check before signing.

NCISROCKS

misssarahleigh wrote: »

That doesn't work in theory though does it. Ignoring the time scale, do you make the post man/delivery driver wait when they deliver something. Would yet make him stand on the door step while you took the parcel inside, got the scissors out, unwrapped the item, give it a good inspection them go back to sign?

And what happens if it is broken? Do you think the driver is gonna accept it back, or do you think he's gonna tell you to ring the company.

It's a good idea, but in practice I think most people don't check before signing.

I suggest that what you actually do is sign for receiving the 'parcel' delivery and that you have a varying amount of time (depending on the TnC's) to register a complaint about the contents?

texranger

misssarahleigh wrote: »

That doesn't work in theory though does it. Ignoring the time scale, do you make the post man/delivery driver wait when they deliver something. Would yet make him stand on the door step while you took the parcel inside, got the scissors out, unwrapped the item, give it a good inspection them go back to sign?

And what happens if it is broken? Do you think the driver is gonna accept it back, or do you think he's gonna tell you to ring the company.

It's a good idea, but in practice I think most people don't check before signing.

thats why i said technically . we all know this is impossible and impractiable

dshart

I do not think you will get anywhere by raising a dispute with the seller, they acted in good faith and dispatched the item to you. If they were to replace the item for you now then they would be out of pocket as it was not reported within the timescale for them to raise an issue with the courier.

Also remember there is no guarantee that it was damaged by the courier as the package was in your property for a couple of weeks whilst you had renovation work going on, who is to say one of your renovators did not accidentally knock the package and cause the damage?

Your best bet would be to try and claim it on your buildings contents insurance and if no joy there chalk it down to bad luck.

custardy

doesnt really matter what the seller states
they sell on eBay and as such are held by thier T&Cs of selling.
fire a dispute in

dshart

custardy wrote: »

doesnt really matter what the seller states
they sell on eBay and as such are held by thier T&Cs of selling.
fire a dispute in

This is why I dislike eBay. The seller has done nothing wrong but people use the dispute route to put pressure on the seller to take a loss as negative feedback can have an adverse effect on future sales.

If the damage had been reported in time then the seller could have made recompense and claimed off the couriers insurance. But because the buyer failed to check the package in time the seller does not now have this option. So why are people intent on trying to spoil the sellers reputation when they have done nothing wrong.

custardy

dshart wrote: »

This is why I dislike eBay. The seller has done nothing wrong but people use the dispute route to put pressure on the seller to take a loss as negative feedback can have an adverse effect on future sales.

If the damage had been reported in time then the seller could have made recompense and claimed off the couriers insurance. But because the buyer failed to check the package in time the seller does not now have this option. So why are people intent on trying to spoil the sellers reputation when they have done nothing wrong.

the seller chose the venue
they then have to cover themselves for any issues that fall within eBays dispute system