Tescos Internet shopping

eyelinerprincess

Makes you think the mentality (or sleepiness) of the "pickers".

I can't say a bad word against Tesco Delivery Drivers (mainly cos my mother is one, and another one has a major crush on me hehe). Sometimes it's not the driver's fault there are late deliveries, and they're armed only with a map, so getting lost is a problem sometimes. Plus they break down ever so often (mum broke down in front of Morrison's lol).

FRUGAL_4

I have been using Tesco.com for 4.5 years now, and I must say I will never ever step another foot inside a supermarket again...its lovely to order online and get Tesco's to drop it off. I have had my far share of problems though, but you can phone or e-mail the helpdesk in Scotland, they will sort most things out for you instantly, or phone the .com manager at the store the order was picked from.

Last Christmas 50% of my shopping was missing (they knew it was a geniune case as the next delivery got my shopping as well as hers), and I must say Tesco.com did anything possible to resolve the problem, they re-shopped my order and re-delivered the shopping, (they generally do not take back any items which have been delivered to you in error) if you have several items missing you can request a re-delivery at no cost to you.

If you have had problems with Tesco, then shop elsewhere or give them a chance to get it sorted out, is the store which your order is picked from new to .com and new pickers can also be a problem, phone the .com manager at the store and let him/her know you are not happy, I did and since then they have got it right....

frivolous_fay

I've used Tesco online once.

The delivery chap was very friendly, rang up in advance to check my address as someone had written it down wrong.

Brought a couple of substitutes (including 6 bottles of wine) - didn't bat an eyelid when I said I'd wanted a particular wine (whoops, should have clicked no substitues) and he'd just carried it all up two flights of stairs, too...

Couple of !!!!-ups in the items I received, but that was due to me not looking at the pictures while ordering. Miniscule bottle of ketchup? Oops, my fault!

I remember when online shopping first came out, the delivery was free if you spent over a certain amaount. Does anyone still do that?

tamarto

cathys1 wrote:

Is it me as the unluckiest internet shopper ever, or do others find they are calling EVERY week due to really short (1 day) shelf lives, split packs, substitutes costing double, notes not being read?:mad:

Interested to hear your views.

I find everytime i shop with tescos online i get very short dates on my food, so now i prefer to shop online wit h asda, never had a problem with them so far

ollym_3

I've had tangerines with maggots and items missing and their offers are often out of stock and replaced with things not on offer... but I nearly ALWAYS get extra items.. this week i got an extra 2.5kg of potatoes, some faggots?!?! and an extra bag of carrots...

PS - there are lots of vouchers around - just search google for tesco vouchers.. you should always get £5 off of a £50 shop (which is worked out before offer values are taken off)

cathys1_2

I too cannot fault the drivers - they have been the saving grace of the service barr 1!

It's the constant squashed / split items, short dates I can live with if it's three days - but running out the day shopping is delivered is NOT acceptable to me.

What makes me so cross, is I've spoken to the store manager so many times - he supposedly has retrained them all. Perhaps I should offer my services as store trainer, or suggest they are paid according to customer satisfaction. The part about notes and asking for longer shelf life would be ok, but they don't read my notes on the two items that have notes, so to add more would lead to more disatisfaction on my part.

My gut instinct was to shop with Sainsburys from next week, but like my dh said - one little customer moving away isn't going to hurt their profit margin - but they'll soon tire of me complaining every week, and ensure I have the best pickers - so for the minute that is the route I'm going to take. Also - I like the clubcard points better than nectar - so would be cutting my nose off to spite my own face!

As much as it anoys me - I am glad to see others have had the same problems, at least I know it's a company problem, and not just a store problem!

kitekat

Have shopped online with Tesco for about a year now and it dawned on me not to pick substitutes cos they always bring opposite/dearer items,so every week i hit the no subs button,saves me a lot of hastle,ive also had quite a few items missing but been charged for them,but when i tele cust services they put the money back in my account straight away.The drivers are very nice here.All in all i prefer shopping online to pushing my way through crowds in supermarket.