Reclaiming Money From FGW

faust-yusov

Does anyone have any experience reclaiming ticket fares from FGW?

I had to make a return trip to London recently (Oct 25 - 26) and, unfortunately, forgot that I'd taken my railcard out of my wallet the day before.

On top of the £36.60 paid for the discounted round trip, I was required to pay £89.50 on the train (outward journey), and a further £32.20 to change my return ticket.

I was advised by the ticket inspector that if I wrote to FGW I had a chance of a refund.

Does anyone have any experience in doing this, or any advice on how to word the letter?

Cheers,

f-y

verityboo

faust-yusov wrote: »

I was advised by the ticket inspector that if I wrote to FGW I had a chance of a refund.

Did the ticket inspector advise on what grounds you could claim? (as the reason for having to purchase new tickets was due to your unfortunate mistake)

faust-yusov

He didn't - it was more of a "give it a try - you don't ask, you don't get" bit of advice.