orange iphone and ipad deal

loulou73

Some help needed pls !!!
OH upgraded his contract from old iphone to new iphone with ipad purchased to purchase for £99 and £65 a month combined.
All seemed like a good deal and when he signed up for the contarct they said they had no ipads in stock but it would be about 3 working days till they came in.We went away for kids hols and my hubby phoning the shop every day to see if it was in staock,no they replies.Exactly 1 day after his 14 day cooling period ends they phone him up to say its in stock,so oh went down to be told price for deal now over and he has tp pay £189 for ipad.Oh explained deal that was given to him 2 weeks prior and they basically told him tough !!!!! So now he only has iphone costing a fortune a month which he cant get out of contract.and no ipad and they wouldnt give name or number of area manager.Hubby phoned Orange complaints and they said that as it was an Orange shop it was out of their hands as they are franchises !!!!

Any help pls as OH well and truly peeved as stuck on contact which seems like a big con to get dearer conteact and you get nothing in return.

diamonds

Consumer Direct, all the contract is null & void under the Sale Of Goods Act.


I'm aware of the deal as I looked into it for somone. Both the iphone & ipad 2 are tied to the £99 upfront £65 month deal....the problem is Orange, not yours as they failed to honour the contract. Consumer Direct it is they register the complaint against Orange Head Office local trading standards office.

loulou73

hi diamonds apparently hubby signed contract just for the phone as they had no ipads in stock they wouldnt let him sign contract for it.Ipad thing verbal im afraid but he said when he phoned orange they have have had numerous complaints of this happeneing nwith ipads,saying they are out of stock waiting till cooling period ended then adding extra on

grumbler

loulou73 wrote: »

...he signed up for the contarct ...

Contracts normally get signed by both parties and both parties have copies in case things go wrong.

And AFAIK Orange shops don't operate cooling off period. Does the contract or some other document say otherwise?

ETA: I posted this before seeing your last post. Verbal contract with a salesman in a mobile shop?! LOL. One has to be very naive to believe in anything salesmen say.