Natwest Bank...anybody there?

biscit

Normal procedure with clubs and charities used to be that someone would buy the stuff, and then claim the money back, and be re-embursed with a cheque (signed by two signatories other than themselves). I suppose that will be getting trickier when cheques are withdrawn- it'll have to be authorised bank transfers I suppose.

Fungas

scheming_gypsy wrote: »

5 - With the attitude that you replied to everybody who's tried to help.... I don't blame them for not phoning you back.

Whooo!! Handbags!!

I was trying to point out that Some of the suggestions weren't in line with what I was trying to achieve: 1) a phone facility was not working, as Natwest have admitted themselves; 2) if I wanted to walk into a branch to sort it out, I would have. But being at work and needing to sort the matter quickly, I believed (wrongly) that the phone call would work the best. Sorry for being wrong. And, looking at your sig, it doesn't appear to be me with the attitude!!

Fungas

biscit wrote: »

Normal procedure with clubs and charities used to be that someone would buy the stuff, and then claim the money back, and be re-embursed with a cheque (signed by two signatories other than themselves). I suppose that will be getting trickier when cheques are withdrawn- it'll have to be authorised bank transfers I suppose.

We've got an expenses procedure that works well: purchases are refunded on presentation of a signed claim form, countersigned by c'tte member. But we're trying to register for grocery shopping through Asda - they'll only accept online payments which doesn't include BACS transfers.

Resolution after talking (eventually) to Natwest is that we'll get a credit card in the org name. I'd rather not do it that way but we don't have a lot of choice.

brightonman123

go in to branch, say youre closing because of @@@ service, and see what they offer..

scheming_gypsy

Fungas wrote: »

Whooo!! Handbags!!

I was trying to point out that Some of the suggestions weren't in line with what I was trying to achieve: 1) a phone facility was not working, as Natwest have admitted themselves; 2) if I wanted to walk into a branch to sort it out, I would have. But being at work and needing to sort the matter quickly, I believed (wrongly) that the phone call would work the best. Sorry for being wrong. And, looking at your sig, it doesn't appear to be me with the attitude!!

apologies then.... it was the way you started your post with the

Fungas wrote: »

Thanks to everyone for their solutions! Like, I didn't think of any of those!

which came across as though you saying 'thanks for stating the bleeding obvious'..

Twister84

biscit wrote: »

I suppose that will be getting trickier when cheques are withdrawn- it'll have to be authorised bank transfers I suppose.

Cheques are not being withdrawn!

stclair

Fungas wrote: »

Have not been on the Forum for a long time, so sorry that my newest post is a rant! But I have to vent this somewhere, and the cat is too old to kick and the wife gets enough stick.

I'm the treasurer of a charitable playgroup. Our bank is Natwest. We've gone long enough without a debit card on our community account, but now need one through expansion and simplification of payments for us. Can Natwest help me though? Can they !!!!!!y.

I rang their call line at 1400 yesterday...immediate problems with security as my customer number and password did not show up 'on the system'; so i had the usual 20 questions to identify me as a non-scammer. That done, the operative helpfully advised that as they couldn't sort the debit card issue there, and it had to be dealt with by the branch, they'd email the branch and ask them to ring me.

1800, no call yet. Rang back to the call centre; 'sorry: we'll email the branch again'.

1330 today, no call yet. Rang back to the call centre; 'sorry, we'll ring on the direct line....oops, we can't get them either'. By now I;m getting very quietly irate. They transfer me to the Leicester complaints centre. 'Sorry, we can't deal with the debit card issue direct' (despite telling me at the start that they could). 'We'll email the *branch manager* (whoo) who'll not want to avoid you any longer'.

1700 today: still no call back.

Is it me, or are Natwest a bunch of !!!!!? Why do they treat customers with such contempt, then claim to be the most helpful bank in the land?

So, I'm off to Co-Op. And will feel much better when I'm done!!

Yeah go the co op youll be safe there

Im thinking about joining them I like there ethical banking.

Twister84

Fungas wrote: »

To the poster that suggested I go into the branch: thanks for the helpful suggestion! As it happens, I work in Manchester but the branch (that I didn't choose before you suggest) is in Crewe. There's a facility to contact a branch using this system; if the solution is to give up and go in in person, that's hardly going to make me happy!

You can go into any branch of Natwest - doesn't have to be where the account was opened. If you work in Manchester, there's one at Spinningfields at the very least which is probably more local to you than Crewe

Twister84

stclair wrote: »

Im thinking about joining them I like there ethical banking.

You're not ethical though? :rotfl:

stclair

Twister84 wrote: »

You can go into any branch of Natwest - doesn't have to be where the account was opened. If you work in Manchester, there's one at Spinningfields at the very least which is probably more local to you than Crewe

The Manchester City Branch has late openings on Tuesday and Thursday until 7pm.