ebay customer support

chickaroonee

lovinituk wrote: »

Obtain the PIN by being logged in to your ebay account and going through the contact us pages - it should link it your TRS status then. I'm not 100% sure this is how it works but it seems feasable.

That's what I've been doing but no joy.

theonlywayisup

chickaroonee wrote: »

Not working, still not Ireland. GRR. Maybe it's because I only just got TRS?

I know it's a long shot, but fairly sure the person who left me a low star makes a habit of it and thought I had a chance of getting it removed.

For 3 month evaluation I know I need to have 400 transactions, does anyone know if this includes global sales? I'm just about on target to hit this in a couple of months, but it's borderline and I'll never do it if global sales aren't counted.

AFAIK it is UK sales only. There is a separate dashboard now for Global.

chickaroonee

theonlywayisup wrote: »

AFAIK it is UK sales only. There is a separate dashboard now for Global.

No chance then.

hermum

Do you sell a lot of the same things, if not you should be able to pinpoint who did it by running your reports.

chickaroonee

I think I know who it is, ran a few reports and it threw someone up. Looking at her feedback left for others she leaves -ve and neutrals for no reason, looks like she left me 5,5,5,2 and I was hoping I could get them to remove it on the basis she leaves bad feedback for everyone. Long shot but considering I'm only allowed 1 more low score for the whole year, thought it was worth doing.

lovinituk

theonlywayisup wrote: »

I thought the pin identified you to your landline, didn't realise it would filter TRS etc.

I'm fairly sure that whenever I've phoned up using the PIN obtained whilst logged into my account, they have had my account details already in front of them i.e. I have not had to give them my account name.

chickaroonee

lovinituk wrote: »

I'm fairly sure that whenever I've phoned up using the PIN obtained whilst logged into my account, they have had my account details already in front of them i.e. I have not had to give them my account name.

Yes that's what's been happening for me. just not getting through to Eire unfortunately.

GabbaGabbaHey

chickaroonee wrote: »

How do you get through to Ireland? Every time I call I get an operative who is abroad

And Ireland isn't "abroad"??????

theonlywayisup

GabbaGabbaHey wrote: »

And Ireland isn't "abroad"??????

Pointless post.

Ireland reps speak English and understand the issues.

The alternative is Manilla, who generally only frustrate the issue by doing neither of the above.