MITSUBISHI dealership gone into liquidation, taken our money with them!

texranger

gems2381 wrote: »

we have been told though that at the time of liquidation the accounts were healthy so god knows why this has happened!

If that was the case then BHF (Lloyds TSB) would not have forclosed on them and ceased all their assets

Flyboy152

gems2381 wrote: »

My sister has already been told about that comment, and however crudely she put it she is right!

Peachyprice- they're not in administration they've gone into liquidation which is different but yes we are in touch with them not that it's doing us any good at the minute!

Businesses don't go into liquidation overnight.

Flyboy152

gems2381 wrote: »

Texranger thankyou for your comment, that is definitely something to ask about, however we currently feel as though Mitsubishi just want to wash their hands of us. I think what Renault did for you is exactly how Mitsubishi should be handling the situation. We just want either our car or our money back!

Visdigi as I said before I already spoke to her about her comment, there was no prompting from me about it. She'd seen that I'd posted on the Mitsubishi wall and did it without my knowledge. Our comments on the wall have not been insulting they've been factual, what really frustrated me was the 'I understand your frustrations however as you are aware, our Customer Services team are dealing with Mr Cook directly. Many thanks. Ness.' trying to make me look stupid, Mitsubishi HQ had not bothered to contact Mr Cook the day before as they said they would. He was being ignored by HQ CS and they only took notice of us AFTER the comments were out there for the world to see.
We have all our paperwork and email exhanges between us and the dealership but nobody seems to want to help us. We can't even contact the person at Black Horse Finance who is dealing with this situation as Black Horse CS admit the man does exist at their company but they have no contact details for him. We have his email address but that's all and guess what he isn't replying to his emails.

Sorry Wealdroam, no we didn't. The thing is I would have done but I haven't been involved in the purchase of the car, my boyfriend isn't very MSE aware. He's been told of this before (I made sure I did it when we bought our sofa and explained my reasoning to him in the store infront of the salesman so you'd think he would've learnt something) but sometimes he just doesn't listen to me!

Someone else in the same situation with the dealership has also commented on our posts on the wall, they've had a very similar experience and were being told the exact same lies and being fobbed off in the days leading up to their vehicle being taken away.

I seem to be missing quite a lot here. I, like many others, don't use facebook, so it is a bit difficult keeping up with this thread, if half of it is being conducted on another platform.

Why would this other customer have his car taken away from him?

Flyboy152

wealdroam wrote: »

Hmmm...

I think you are being just a little unfair on Mitsubishi.

It wasn't Mitsubishi that had a business model that failed, was it?

The dealer appears to have been running his business in an 'otherwise than sound' manner.
If that wasn't true there would not have been a problem.

Yes, it would be nice if the manufacturer would help out the customers quickly, but I imagine dealing with a liquidator/administrator is not always easy.
It must depend to some extent on how cooperative the liquidator/administrator is able to be.

For example, if the liquidator/administrator is unable, for whatever reason, to release deposit money to Mitshubishi so that it can be passed to a new dealer, then Mit are not going to be able to help you very quickly.

It's still only three days since you heard about the dealer's problems.

Mitisubishi, as the franchisor, have a duty of care towards the customers of the franchisee. That includes the regulation of the franchisee's business.

texranger

Flyboy152 wrote: »

Mitisubishi, as the franchisor, have a duty of care towards the customers of the franchisee. That includes the regulation of the franchisee's business.

you are wrong, when you take out a franchise what you are doing you are paying the franchisor a fee to be granted the use of their business name and to sell their stock and access to their support network.
The franchisor has no dealings with your day to day business dealings of the franchisee. if your business fails or in this case is forclosed on by the bank this has nothing to do with the franchisor.

As far as we know the franchisee may have owed money to the franchisor and this is why they are not being as helpful as they should be as BHF have the franchisors assets which have not been paid for

wealdroam

Flyboy152 wrote: »

Mitisubishi, as the franchisor, have a duty of care towards the customers of the franchisee. That includes the regulation of the franchisee's business.

Hi Flyby.

Care to provide a citation for that statement?
Not just a general franchisor/franchisee agreement, but specifically the Mitshubishi/dealer agreement if possible.

If that's not possible, perhaps we can dismiss your statement as pure guesswork, eh?

Thanks for your help once again.

Serrana

We have also been affected by the problems with the Mitsubishi dealer in Rochdale.

We put a deposit on a car on Thursday 20 Oct, and tried to pay the balance over the next few days, as we needed to collect the car the following Tuesday (our MOT garage had managed to write our car off the previous week, so we were in desperate need... But that's another story!). However, each time we phoned the dealer to pay the balance, we were told there was a bit of confusion as to which account number we needed to pay in to, and to try again the next day, but we'd definitely have the car on Tuesday.

Our last contact with the garage was on Monday 24th, when we were told that there was some irregularity with the accounts, and they had been frozen until an investigation had taken place. We were also told that we'd need to wait until Thursday until we could get more news. When we called them on Thursday, all we could get was a generic voicemail message saying that no one was available and to leave a message.

We live approximately an hour away from the dealer (and without an easily available car) and so couldn't just pop by to see what was happening. The only reason I know what has happened was by coming across this thread late on Friday night - we would have been still completely in the dark otherwise. Surely there should have been some message for anxious customers on the phone or their website giving details of who they could contact for information?

Luckily our deposit was much smaller than the OP, and was paid by barclays Debit card - will this give us any protection at all?

wealdroam

Serrana wrote: »

Luckily our deposit was much smaller than the OP, and was paid by barclays Debit card - will this give us any protection at all?

The Debit Card chargeback scheme should work for you.

Have a read of MSE's Section 75 Refunds article.

There is a bit at the bottom about chargeback schemes.
There is also a sample letter you might like to use.

mountainofdebt

Haven't looked at the comments on facebook but for any dealer to accept £8000 in cash would be raising a few eyebrows; I thought that the limit was £5000 in any event.

OH joked at a dealership last year about bringing in a tesco bag full of cash and the dealer nearly had a fit.

bod1467

Fair point - I can't remember the name of the legislation but it relates to money laundering.