MITSUBISHI dealership gone into liquidation, taken our money with them!

visidigi

gems2381 wrote: »

My sister has already been told about that comment, and however crudely she put it she is right!

Peachyprice- they're not in administration they've gone into liquidation which is different but yes we are in touch with them not that it's doing us any good at the minute!

Crude or not, Correct or not, it will not help your cause in a positive way.

Angry I agree, getting further by being crude or negative towards the manufacturer is not going to be good for you.

Be constructive, cross the T's Dot the I's and you'll improve your chances of getting your money back.

wealdroam

OP, I asked earlier (see post#5)... did you use a debit card?

gems2381

Texranger thankyou for your comment, that is definitely something to ask about, however we currently feel as though Mitsubishi just want to wash their hands of us. I think what Renault did for you is exactly how Mitsubishi should be handling the situation. We just want either our car or our money back!

Visdigi as I said before I already spoke to her about her comment, there was no prompting from me about it. She'd seen that I'd posted on the Mitsubishi wall and did it without my knowledge. Our comments on the wall have not been insulting they've been factual, what really frustrated me was the 'I understand your frustrations however as you are aware, our Customer Services team are dealing with Mr Cook directly. Many thanks. Ness.' trying to make me look stupid, Mitsubishi HQ had not bothered to contact Mr Cook the day before as they said they would. He was being ignored by HQ CS and they only took notice of us AFTER the comments were out there for the world to see.
We have all our paperwork and email exhanges between us and the dealership but nobody seems to want to help us. We can't even contact the person at Black Horse Finance who is dealing with this situation as Black Horse CS admit the man does exist at their company but they have no contact details for him. We have his email address but that's all and guess what he isn't replying to his emails.

Sorry Wealdroam, no we didn't. The thing is I would have done but I haven't been involved in the purchase of the car, my boyfriend isn't very MSE aware. He's been told of this before (I made sure I did it when we bought our sofa and explained my reasoning to him in the store infront of the salesman so you'd think he would've learnt something) but sometimes he just doesn't listen to me!

Someone else in the same situation with the dealership has also commented on our posts on the wall, they've had a very similar experience and were being told the exact same lies and being fobbed off in the days leading up to their vehicle being taken away.

wealdroam

You mention Black Horse Finance.

Have you taken out a credit agreement specifically to buy this car?

Have another look at that Section 75 article I linked to earlier.
Section 75 of the Consumer Credit Act 1974, may still be of use.

gems2381

No, Black Horse Finance are the ones who've taken all the cars apparently everything is owned by them now. If we'd taken out finance we'd be in a better position, in fact we'd have had the car before this happened but we didn't want to owe anyone so chose to keep paying bits off to the dealership

texranger

gems2381 wrote: »

Texranger thankyou for your comment, that is definitely something to ask about, however we currently feel as though Mitsubishi just want to wash their hands of us. I think what Renault did for you is exactly how Mitsubishi should be handling the situation. We just want either our car or our money back!

Visdigi as I said before I already spoke to her about her comment, there was no prompting from me about it. She'd seen that I'd posted on the Mitsubishi wall and did it without my knowledge. Our comments on the wall have not been insulting they've been factual, what really frustrated me was the 'I understand your frustrations however as you are aware, our Customer Services team are dealing with Mr Cook directly. Many thanks. Ness.' trying to make me look stupid, Mitsubishi HQ had not bothered to contact Mr Cook the day before as they said they would. He was being ignored by HQ CS and they only took notice of us AFTER the comments were out there for the world to see.
We have all our paperwork and email exhanges between us and the dealership but nobody seems to want to help us. We can't even contact the person at Black Horse Finance who is dealing with this situation as Black Horse CS admit the man does exist at their company but they have no contact details for him. We have his email address but that's all and guess what he isn't replying to his emails.

Sorry Wealdroam, no we didn't. The thing is I would have done but I haven't been involved in the purchase of the car, my boyfriend isn't very MSE aware. He's been told of this before (I made sure I did it when we bought our sofa and explained my reasoning to him in the store infront of the salesman so you'd think he would've learnt something) but sometimes he just doesn't listen to me!

Someone else in the same situation with the dealership has also commented on our posts on the wall, they've had a very similar experience and were being told the exact same lies and being fobbed off in the days leading up to their vehicle being taken away.

have you checked http://www.!!!!!!/#ukcompanies and emailed the CEO direct

texranger

gems2381 wrote: »

No, Black Horse Finance are the ones who've taken all the cars apparently everything is owned by them now. If we'd taken out finance we'd be in a better position, in fact we'd have had the car before this happened but we didn't want to owe anyone so chose to keep paying bits off to the dealership

so in effect the dealership has had an agreement with BHF and must have had the business as security, so BHF have forclosed and shut them down and taken all assets

fozmcfc

A terrible situation and you do have my sympathy.

A question though, do Mitsubishi have to actually do legally? Is it a case that they can just say not our problem, sorry ? Or are they under obligation to do help?

I'm not talking gesture of goodwill, good customer services, if they wanted to could Mitsubishi just say tough and that is that.

gems2381

texranger yes I think this is the case, we have been told though that at the time of liquidation the accounts were healthy so god knows why this has happened!

fozmcfc they probably don't have to do anything at all legally I just find it disgusting that they treat customers who go to the dealership (as opposed to a small independant garage) in this way.

The example with Renault in my opinion is how this should be dealt with, yes they may have lost out in the short term but if another dealership could provide the customers with the cars then Mitsubishi gets to keep this business. If/when we are in a position to buy again will we be giving our business to Mitsubishi? Highly unlikely, yet if they provide us with a car they'd get our service and repair business and possibly repeat business when the car needs replacing.
If a friend told me they were thinking of buying a Mitsubishi will I be recommending them or warning them of the trouble we've had? As it is not just us affected by this problem it won't be just us telling people about what has happened.

wealdroam

gems2381 wrote: »

texranger yes I think this is the case, we have been told though that at the time of liquidation the accounts were healthy so god knows why this has happened!

fozmcfc they probably don't have to do anything at all legally I just find it disgusting that they treat customers who go to the dealership (as opposed to a small independant garage) in this way.

The example with Renault in my opinion is how this should be dealt with, yes they may have lost out in the short term but if another dealership could provide the customers with the cars then Mitsubishi gets to keep this business. If/when we are in a position to buy again will we be giving our business to Mitsubishi? Highly unlikely, yet if they provide us with a car they'd get our service and repair business and possibly repeat business when the car needs replacing.
If a friend told me they were thinking of buying a Mitsubishi will I be recommending them or warning them of the trouble we've had? As it is not just us affected by this problem it won't be just us telling people about what has happened.

Hmmm...

I think you are being just a little unfair on Mitsubishi.

It wasn't Mitsubishi that had a business model that failed, was it?

The dealer appears to have been running his business in an 'otherwise than sound' manner.
If that wasn't true there would not have been a problem.

Yes, it would be nice if the manufacturer would help out the customers quickly, but I imagine dealing with a liquidator/administrator is not always easy.
It must depend to some extent on how cooperative the liquidator/administrator is able to be.

For example, if the liquidator/administrator is unable, for whatever reason, to release deposit money to Mitshubishi so that it can be passed to a new dealer, then Mit are not going to be able to help you very quickly.

It's still only three days since you heard about the dealer's problems.