Business Boardband with out a BT Line

Nednats

fguk wrote: »

BT dont need my defense but....

£90 for the following

An engineer to go to the exchange, activate (re-wire, plug in etc) a pre existing pair of copper which gets to your building (somewhere), then come to your office, find it, wire it to somewhere convenient (which could be a long cable run to your specific office), put you a box on the wall or rewire an existing one, and test it thoroughly.

By my reckoning that could be anywhere between 1 hour (very best case) and maybe 2 days (worst case), and yet usually, you get charged the same rate. They are paying for a highly qualified engineer, all his equipment, the back office systems to support him etc etc.

By all means look to get it cheaper (sign up to a contract for 24 months and get free line install?), but £90 sounds like good value to me!

They gave the impression they wanted us to have to pay for the Line to be installed then pay again to have the ADSL and internet installed.
Installation charge is cheaper if you have a 24 month Contract instead of 12.

They didn't seem friendly when I phone them up. They gave me the impression that they knew I thought the only way I could get the Internet was to get their Line installed and I had to let them do it or wouldn't have the internet. They were trying to book it while I was still discusing a understanding their prices.

fguk wrote: »

You could try a mifi device (three do them, or everything everywhere, or whatever they are called!)

Been Using one temporarily but it's not ideal and is to slow

Savvy_Sue wrote: »

That's very strange, because I have a Virgin Media BB connection in my work building, and I'm about to have them install BB in another building - what's the problem with a commercial property? What do you mean by that?

I thought Virgin BB was through a BT line. Cable only runs in residential areas?

Zanzibar

Why not actually ring up Virgin Business so you know what they offer?

"We provide two types of Business Broadband: ADSL and cable. ADSL broadband comes over your phone line, while cable broadband uses fibre optic cable. So we can give you a top-class broadband service, wherever you happen to be located."

Savvy_Sue

Nednats wrote: »

They gave the impression they wanted us to have to pay for the Line to be installed then pay again to have the ADSL and internet installed.
Installation charge is cheaper if you have a 24 month Contract instead of 12.

They didn't seem friendly when I phone them up. They gave me the impression that they knew I thought the only way I could get the Internet was to get their Line installed and I had to let them do it or wouldn't have the internet. They were trying to book it while I was still discusing a understanding their prices.

They've been completely pants in terms of even giving me a price: someone came out to look at this other building we want phones and BB in, butg we didn't hear anything more. I emailed and left phone messages, heard nothing until someone phoned all apologetic and wanted to know how things had been left because the person we'd been dealing with was no longer with BT. I said we were still waiting (just) for a price, could he give me one? No, not immediately.

That's why we're going with Virgin.

Nednats wrote: »

I thought Virgin BB was through a BT line. Cable only runs in residential areas?

No, it's not. We have no BT lines, we pay Virgin for everything.

Zanzibar wrote: »

Why not actually ring up Virgin Business so you know what they offer?

"We provide two types of Business Broadband: ADSL and cable. ADSL broadband comes over your phone line, while cable broadband uses fibre optic cable. So we can give you a top-class broadband service, wherever you happen to be located."

Recommended. We've never had a problem with them that wasn't quickly and efficiently resolved.