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I recently (06/10/2011)posted a ppi credit card claim on your template letter to Natwest ppi complaint's office in Manchester. On the Wednesday (26/10/2011) of this week the letter, which had been opened, came back to me in it's original envelope which in turn was in a royal mail white envelope. On the front of the original envelope there was a royal mail red sticker with a six box tick section. The section marked 'refused' was ticked. Can someone enlighten me as to why this might happen? Is it me or is this just another example of Natwest's care -less attitude toward's it's customer's?

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  • di3004
    di3004 Posts: 42,579 Forumite
    I recently (06/10/2011)posted a ppi credit card claim on your template letter to Natwest ppi complaint's office in Manchester. On the Wednesday (26/10/2011) of this week the letter, which had been opened, came back to me in it's original envelope which in turn was in a royal mail white envelope. On the front of the original envelope there was a royal mail red sticker with a six box tick section. The section marked 'refused' was ticked. Can someone enlighten me as to why this might happen? Is it me or is this just another example of Natwest's care -less attitude toward's it's customer's?


    Hi there

    The wrong office perhaps?
    Not sure, but this does happen, for example if building where send it empty.

    NatWest Customer Relations
    FREEPOST NAT12685
    BOREHAMWOOD
    WD6 1BR

    The above is the complaints address where you send the reclaim complaint questionnaire as on step 3 below.
    Good luck this time round, post by recorded delivery.
    http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3
    The one and only "Dizzy Di" :D
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