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bellylaughs

I recently (06/10/2011)posted a ppi credit card claim on your template letter to Natwest ppi complaint's office in Manchester. On the Wednesday (26/10/2011) of this week the letter, which had been opened, came back to me in it's original envelope which in turn was in a royal mail white envelope. On the front of the original envelope there was a royal mail red sticker with a six box tick section. The section marked 'refused' was ticked. Can someone enlighten me as to why this might happen? Is it me or is this just another example of Natwest's care -less attitude toward's it's customer's?

di3004

bellylaughs wrote: »

I recently (06/10/2011)posted a ppi credit card claim on your template letter to Natwest ppi complaint's office in Manchester. On the Wednesday (26/10/2011) of this week the letter, which had been opened, came back to me in it's original envelope which in turn was in a royal mail white envelope. On the front of the original envelope there was a royal mail red sticker with a six box tick section. The section marked 'refused' was ticked. Can someone enlighten me as to why this might happen? Is it me or is this just another example of Natwest's care -less attitude toward's it's customer's?

Hi there

The wrong office perhaps?
Not sure, but this does happen, for example if building where send it empty.

NatWest Customer Relations
FREEPOST NAT12685
BOREHAMWOOD
WD6 1BR

The above is the complaints address where you send the reclaim complaint questionnaire as on step 3 below.
Good luck this time round, post by recorded delivery.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3