Please help

go_cat

In order for anyone to be stopped on suspicion of shoplifting the person should have seen selection concealment and exiting the store without paying. They have no evidence if they hae seen nothing and an alarm goes off and they certaininly have no right of search.

This is an unauthorised search, you need to complain to Head Office preferably with the member of staffs name. ( If you haven't got it can someone go back and discretely get it based on your description.

This is classed in the trade as a wrong stop and you could take legal advice over it

Equaliser123

nomoneytoday wrote: »

Then how would you search a genuine shoplifting waste of oxygen?

You don't. Unless you want the risk of a wrongful arrest action.

That's why the Police have additional powers over and above those of jumped up "security" people

omen666

Equaliser123 wrote: »

You don't. Unless you want the risk of a wrongful arrest action.

That's why the Police have additional powers over and above those of jumped up "security" people

What?


Anyway back to the OP. They have no right of search unless agreed by the person concerned. If she proceeded to take your belongings and swing them by I would make them aware. They also should not of been grabbing the buggy. She obviously did not follow the 4-5 point procedure for identifying a shoplifter.

1. Approach
2. Selection
3. Concealment
4. Non-payment
5. Be kept in view at all times

I would seriously complain.

DCFC79

trukdiver wrote: »

I set the alarm off at Tesco a while back, The security guard went through everything (including emptying my pockets). It turned out to be the memory card in my phone causing the problem. It was a bit disconcerting that something like that could set off their alarm! They weren't rude at all, but it was still embarassing!

yes ive had that at tesco too yet not happened anywhere else, still not sure what caused the alarm to go off though.

texranger

DCFC79 wrote: »

yes ive had that at tesco too yet not happened anywhere else, still not sure what caused the alarm to go off though.

i once had the alarm go off at Asda when i entered the store, if was one of those stick on tags on an item i purchased at argos an hour earlier

DCodd

Took my mother food shopping last night at Asda and she bought a Jumper as well, the alarm went off and the security guy approached and turned out to be one of the most polite, appologetic and customer focused members of staff I have come across at the store.

Some security guards may be arrogant and bullies but in this case the man was a real gent.

pulliptears

Having seen the update in the other thread here: https://forums.moneysavingexpert.com/discussion/3573549
I'd be bloody furious!!

As for security guards, not all are bad. My cousin is one at our local Tesco and I have to say I wouldn't do his job for the world. I've watched him turf out gangs of cocky teens and be slapped by thieves making a run for it etc He finds it incredibly stressful some days.

Equaliser123

omen666 wrote: »

What?


Anyway back to the OP. They have no right of search unless agreed by the person concerned. If she proceeded to take your belongings and swing them by I would make them aware. They also should not of been grabbing the buggy. She obviously did not follow the 4-5 point procedure for identifying a shoplifter.

1. Approach
2. Selection
3. Concealment
4. Non-payment
5. Be kept in view at all times

I would seriously complain.

With respect, I don't think the 4-5 point procedure has any basis in law.

Police and Criminal Evidence Act is probably rather more relevant than some spurious "procedure".

NCISROCKS

The OP was not present at the scene? Their words are hearsay.

ShaneUK

As I walked into a shop a few weeks ago, the alarms went off, staff didn't flinch or anything. Did the same as I left, and then when I went into the next shop, which was a Superdrug. The staff were brilliant, and asked me if I had just bought something from New Look, which I had. Apparently they were getting his a lot, with the staff not deactivating tags properly. It frightened me how they told me to deactivate the tags (very easy to do!) and how quickly it could be done (a split second).