Who is my supplier?

E.ON_Company_Representative:_Helena

Martynb_ wrote: »

No disrespect to you or anything , but I'm at a critical point in my life, and everything is not going smoothly for me. This, tgether with the price increases, has made me angry. Perhaps you can help me. What do I need to do?

Hi Martynb_,

Email me your details to WebForumAdvisors@eonenergy.com and I will try and get this all sorted for you.

Thank you

Helena

researcher

I had my supply erroneously transferred, it took about 6 weeks to put right - I was told by Consumer Direct that if this happens you are NOT liable for any charges whilst you are with the supplier you did not ask to move to. So ensure you keep records of your meter readings as you said you are paying by key card (which I don't know a thing about). But at least you should get what electric you've used in this period refunded to you.

Complain about your service and get further info;

http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948

Martynb_

E.ON_Company_Representative:_Helena wrote: »

Hi Martynb_,

Email me your details to [EMAIL="WebForumAdvisors@eonenergy.com"]WebForumAdvisors@eonenergy.com[/EMAIL] and I will try and get this all sorted for you.

Thank you

Helena

I've just sent you an email. Thanks for helping me sort this out.

Martynb_

researcher wrote: »

I had my supply erroneously transferred, it took about 6 weeks to put right - I was told by Consumer Direct that if this happens you are NOT liable for any charges whilst you are with the supplier you did not ask to move to. So ensure you keep records of your meter readings as you said you are paying by key card (which I don't know a thing about). But at least you should get what electric you've used in this period refunded to you.

Complain about your service and get further info;

http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948

Is that legit?

Tomo85

Martynb_ wrote: »

Is that legit?

Not quite, what it actaully means is you will not be billed by the supplier who transferred you in error as you never agreed to join them therefore didnt agree to their T&C's.

You will be billed by Eon for any gas/electric you have used on the prices you were already on with them for the period of time the error took place.